Differentiate HAM Classic vs HAM Pro functions

Elie Baho1
Giga Contributor

In regards to specific Hardware Asset Management functions in ServiceNow, how do I differentiate if specific things are doable in the classic vs the Pro plugin?  Other than noticing the hamp table name in the link...?

 

Say I want to create a hardware disposal order, can it be done in HAM Classic or just HAM Pro?  If it's only in HAM Pro, is there a way to manage their hardware disposal activities in HAM Classic?

 

if I want to swap an asset directly from an incident, can it be done in HAM Classic or the affected CI fields with the asset swap option is only possible with HAM Pro?

 

Furthermore, is there a way to differentiate which workflows are enabled only in HAM Classic vs HAM Pro?

 

Is there a table list in the Now documentation that lists all of the Asset Management table names available in HAM Classic vs HAM Pro?

 

1 ACCEPTED SOLUTION

A platform admin will be able to access ServiceNow's data dictionary and run a query.  Below is a screen shot.  Searching the sys_db_object table.  This table contains the definitions of every db table in ServiceNow.  

find_real_file.png

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3 REPLIES 3

Scott Halverso1
Mega Guru
Mega Guru

Concerning what tables HAM Pro includes you can query the dictionary for Application = Hardware Asset Management to see the 32 tables includes as part of HAM Professional.

 

find_real_file.png

Elie Baho1
Giga Contributor

Hello Scott,

When you say search in the dictionary, what does that refer to precisely?

Thank you,

 

 

A platform admin will be able to access ServiceNow's data dictionary and run a query.  Below is a screen shot.  Searching the sys_db_object table.  This table contains the definitions of every db table in ServiceNow.  

find_real_file.png