Does anyone have experience populating the last used date on the software installation records?

[Scott Halverso1]

Out-of-the-box neither Service Graph Connectors or Discovery populate the last used date on the software installation records.  Does anyone have experience populating it and can give the pros/cons and how they did it?

Below is a note regarding this field from a blog article from @Daniel Slocum 

ServiceNow discovery products and plugins do not populate this value. Instead, they write the last used date to the Software Usage (samp_sw_usage) table, which is leveraged for Reclamation. There is an API available to write values to the Software Usage table from other data sources. If you wish to utilize this attribute, which is most often left blank, you’ll need to customize your discovery source integration to do so

[Srinivas Ramanu]

Hi Scott

Thanks for this question. it would be good to have a short call to understand the use case. Usually this field is used from samp_sw_usage table. However, we can understand the use case.

[Mike Whalley]

Hey Scott,

How does this tie in with the "Last Scanned Date" on the software installation record? Isn't it the same thing?

Mike.

[Scott Halverso1]

Hi @Mike Whalley  Last Scanned is a bit different, that fields represents the date the software product was last scanned on the device.  Many times this would be the date a tool like SCCM talked to the device for a software inventory check.

[David Waldner]

Hi all

I would prefer to have the las used date filled as default in the software install table, this would enable some analysis possebilities where to track usage.