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Resolved! How to update partially normalized discovery models

When we run through normalization, we end up with a lot of discovery models either Normalized but Edition cannot be automatically discovered, Partially Normalized, or Publisher Normalized.  The recommended action is to manually update these records. ...

boba by Giga Contributor
  • 1952 Views
  • 6 replies
  • 2 helpfuls

CMDB data templates and CMDB Architecture

Hi, We are implementing CMDB for a client fro, scratch. some of the data need so the updated manually. what i need is:. 1. data templates in which the CMDB data can be asked to client. 2. also if there is kind of presentation which explains the servi...

Umesh Jawale by Kilo Contributor
  • 2649 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to create a Record on Software Publisher table

Hello,   I am new to this, i need to create few list of records under Software Publisher table but i see the Name field is set as Read only.   Later after some troubleshotting the docs i came to know that we cant create a Record on Publisher directly...

How to Auto-increement Asset Tag?

Hi, 1. I tried to follow steps on Add auto-numbering records in a table, added prefix (AST) and it worked. My first entry for example is AST0010001, on my 2nd entry the asset tag became AST0010003, 3rd entry AST0010005 and so on. The entry is not con...

Resolved! How do you remove software products not longer being discovered?

Hello,    I have a big list of discovered software products that is no longer being discovered and in some case the servers has been retired and removed from the network. How do we remove or retire these products from our CMDB?   Eddie

blazye44 by Tera Contributor
  • 3098 Views
  • 7 replies
  • 6 helpfuls

Resolved! Discovery map for a custom made product.

I've added several custom products to our instance but am unable to locate the Discovery map for any of them.   The specified products show up in the software installations and the discovery model.  However when I add the entitlement and create the s...

Chris S6 by Kilo Explorer
  • 2203 Views
  • 2 replies
  • 2 helpfuls

Software Subscriptions table - how to populate it?

We've just installed SAM onto a client instance and after running Discovery we've noticed the Software Installations table is correctly populated but the Software Subscriptions is empty.  Where is this data supposed to come from? I thought Discovery ...

Subscription based software licensing

I have a scenario that I'm looking for some guidance on I have a software title that is subscription based (ex:Software A, which is cloud based) I have setup an entitlement record and model. When the model is created the product type is coming up as ...

ncp by Mega Guru
  • 2088 Views
  • 5 replies
  • 1 helpfuls

Resolved! how to use User CAL metric Licence

Hi, We need to populate data manually for user CAL Reconciliation (microsoft product).    Some body know which table to feed fo letting user CAL Reconciliation work PS: We are using SAM Application Regards,  

Mousyi by Tera Contributor
  • 1615 Views
  • 5 replies
  • 3 helpfuls

Make asset tag field non-mandatory on receiving software asset

I have created a purchase order for a software asset, thats been ordered. Now when I click the receive button, the screen I see does not match with what the document describes.https://docs.servicenow.com/bundle/kingston-it-service-management/page/pro...

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ncp by Mega Guru
  • 1145 Views
  • 5 replies
  • 1 helpfuls

Resolved! Table API - Return all records that contain specific text

Hello All! I appreciate any help I can get! I understand this may be a beginner question, but I need help! I would like the Table API  to return all records that contain specific text. For example, if a user enters Barkley for a location, I would lik...

jfencil by Kilo Contributor
  • 2369 Views
  • 10 replies
  • 4 helpfuls
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