Good morning, I would like to start using the hardware asset management included within our ITSM Module of ServiceNow.But for the life of me, I am unable to clear out old data in the CMDB and Hardware Table to make room for a fresh start.We had a pre...
Hey, I'm looking for a way to configure licensing pools specific for:Country (e.g., licenses with deployment country limitation per T&C),Business Unit / Department / Company - siloing licenses.We have a scenario where there's a single product (same s...
Hi, Is it possible to provide access of Software Asset -> License Workbench to a custome role without using sam_user role ?
I found ip_address_collection, ip_address_item, ip_address_list_item_m2m, ip_address_subnet_dscy_status_m2m tables. How do you use this? I'd like to know the best practice. Thanks.
Hello All, Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that? Thanks!
Hi All, I want to get the Location field and copy in work notes on incident form . I know I can write with BR. but I would like to write with Script include. I wrote the this script include and BR. but it does not work. can you help me please . Scrip...
Hello, I'm looking for any documentation regarding SAMP jobs from [sys_trigger] table. Can't find anything about them in documentation or community.SAM - Content File ManagerSAM - Daily JobSAM - Data CollectionSAM - Generate Data For Software Lifecyc...
Hi ,Software Installed (cmdb_software_instance) table still have data after SAM installed and Migrated software installation data.So now it duplicate data of Software Installations [cmdb_sam_sw_install] or we need to retain the data?Can we delete the...
Question on SW model suites. Wil the software install conditions applied on the Parent SW Model automatically apply to the Child SW Model? Or does this need to be setup individually on the Child SW Model?When an install is detected through DMAPs for ...
Hi Experts, Background: I have activated the OOTB Business Rule "Create CI on Insert" on Hardware Asset table which creates a corresponding CI whenever a new Hardware Assets gets created in the "alm_hardware" table. It also creates a duplicate CI if ...
Hi All, We have a requirement from our customer to make the import shipment notification feature to be enabled for the Asset managers (role = asset) , currently the feature is only available for admins. Has anyone achieved this? Any suggestions ? R...
Good day everyone, I'm very new here and am posting my first question to ask the forum and seek advice. My company adopts the much preferred Agile working environment where employees have a choice to work from home a few days in the week. In the off...
Hi We are looking at directly integrating BMC ADDM to ServiceNow using the BMC Helix provided ServiceGraph. We are seeking some references of companies that are already using this to understand how well it works, any gotchas and suggestions. https:/...
I have Many Laptops and desktops. We are implementing ServiceNow in our company. My question is for Laptop what would be CI and for Desktop what would be CI? Does ServiceNow will automatically define the CI's to Laptops and Desktops or do we need to ...
Hi, I had this question recently regarding two different PPN that look the same but have different consequences in terms of licensing. I'd like to know if MS Publisher Pack accounts for these differences: AAA-10726 - M365 E3 FromSA ShrdSvr ALNG Su...
