In SOFTWARE ASSET >> RECONCILIATION >> LICENSE WORKBENCH, we can see a Publisher name, let’s refer to it as “XYZ” But the publisher name of ”XYZ” does NOT appear in the drop-down list of publishers present in the Publisher list in SOFTWARE ASSET >> R...
Let's assume I'm creating an power adapter consumable record, for 10 proprietary power adapters. I want to track these for inventory purposes to enable a user to scan out a quantity, and have the system notify me, and update qty in the system/record....
Hi, We would like to integrate our ServiceNow CMDB with Flexera FlexNet Manager Suite so that we can populate custom fields (eg. status, environment) in FlexNet from data in the CMDB, and make Flexera a source of truth for the CMDB. We've been lookin...
We have around 8,000 end user laptops. If we want to leverage Agent client collector, how to push/install ACC on those 8000 machines. In case we need to use any deployment tools, are there any steps provided to ServiceNow on this topic.
Hi there, I am working on giving a group of users edit access to the Invoice Number field in the asset table. Here is what I have done so far. - I created a role called - asset_inv_nbr_update- I added the group of users to the role- I created a Write...
I'm learning about Hardware Asset Management (HAM)At HAM, I learned that the relationship between Asset and CI is very important.However, I don't know how to link Asset and CI records.What I want to hear in the community is how to associate Asset rec...
Hi, By default, ServiceNow Asset management module does not allow a consumable record to be updated either in stockroom or after it is consumed. We would like to know recommendations whether this should be changed or not and if yes, what are the pos...
When I query the alm_hardware table for State/Substate, I do not see the same asset Substates that I do when I make the same query in alm_asset. Can someone tell me why I do not see the same data? Below are Substates from alm_asset. Below are Subst...
Hi there, We are migrating the CMDB from BMC ITSM to ServiceNow. The ServiceNow Discovery has not been purchased and therefore, ServiceNow discovery is not a tool that can be used to sync with the ServiceNow CMDB. We currently have Application Disco...
Hi, OOB Software Discovery Models gets created automatically based on the data being discovered and stored in Software Installations Table. But for us Software Discovery Models for some Product are not getting created even if the data is present in S...
Does Someone have any idea for the blueprint of the exam :"Certified Implementation Specialist - Hardware Asset Management" which is right now in Beta Version.
The Orlando release of SAM Professional added 2 new fields to the Software Entitlement form: Rights per license PackNumber of packs When our consultants build the import file with a per core license metric, they may only see the price per pack from t...
What is the use of license position report? Why the list of publisher in the license workbench and license position report do not match? i mean why there are extra publisher in the license position report and why they are missing in license workbench...
Using Discovery to populate CMDB and it puts DNS name in CIs name field but it's not always accurate so how do I make discovery to insert FQDN instead?
Hello, What is an PPN? Who maintains this lookup table? if Software is not found in PPN while creating entitlement, how can we add entitlement of that software? How this ppn library gets updated and who updates it? Thanks in advance!!
