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Resolved! What is ELA - Enterprise license agreement

What is ELA - Enterprise license agreement? Is it like you can have unlimited installs by paying once or  is it like there will be a limit.. still you can legally use any number installations, but you true up when that limit is crossed? https://commu...

shank1 by Tera Expert
  • 4308 Views
  • 3 replies
  • 3 helpfuls

Why "End of life Date" not populating in SOFTWARE MODEL table ?

I see there is OOB field "End of life date" exist in software model table, But its not getting populated. Is Content library going to populate this or any business rule / script is configured to fetch and populate from software lifecycle table , I Kn...

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Md rabi by Giga Contributor
  • 2137 Views
  • 3 replies
  • 2 helpfuls

Hardware Asset retirement process workflow.

Is there anyone that has an Hardware Asset retirement process workflow developed and can share? I am trying to develop an Asset Retirement/Disposal process and I would love to see what others have done, so I can have some guidance on how to go about ...

Mo Sami by Kilo Contributor
  • 1583 Views
  • 2 replies
  • 1 helpfuls

Resolved! Do I need Discovery to use SAM Pro

I own SAM plugin and we recently purchased SAM Pro.  Im getting 2 different answers to the question above.  Currently we use SCCM for software discovery.  We are not at this time using SN to track software in our data-center and dont intend to anytim...

Jon M3 by Tera Expert
  • 4955 Views
  • 6 replies
  • 8 helpfuls

Resolved! SAM Pre-requisites - Discovery?

I am planning to implement SAM for my client. We have discovery also in the roadmap.I was just wondering if I can implement SAM before we implement discovery? What I understand is SAM has a dependency on discovery, without which there is no point of ...

Geeky by Kilo Guru
  • 2952 Views
  • 7 replies
  • 3 helpfuls

SAM Pro plugin in my personal instance

Hi, I was looking for a way to try out the SAM Pro module of servicenow. I tried to activate the SAMP plugin but could not find it to do so. How can I get it? I also don't have access to HI Servicenow page. So what do I do?

Susan6 by Kilo Explorer
  • 1711 Views
  • 2 replies
  • 5 helpfuls

Resolved! Software uninstallation (Software Asset Management)

We are using an in-house product to install software on laptops/desktops. The same data is used to populate 'Software Installation' table in ServiceNow. Now coming to software uninstallation, end users themselves uninstall the software whenever they ...

Suggy by Giga Sage
  • 2478 Views
  • 9 replies
  • 6 helpfuls

Resolved! Asset Management Questions

We are setting up asset management and are hitting running into a few issues.  Are any of these possible and if they are what are the best ways to go about getting them worked out. 1. We have a pretty complex network setup and are spread across the U...

jherrell by Giga Contributor
  • 2236 Views
  • 3 replies
  • 0 helpfuls

Resolved! license calculations

How do I got about using the license calculations feature under Software Asset Management? For example, we get all our data from SAP and I want to do a count of how many Adobe licenses we have throughout the organization.  

cnharris1 by Kilo Sage
  • 1911 Views
  • 6 replies
  • 1 helpfuls

Resolved! Software Asset Management Foundation questions

Dears, We just activated the SAM Foundation plugin in dev and prod instances and the new application (Software Asset) has been created (see attach). Now I have 2 questions: 1. I'm trying to follow this doc, but I cannot find the com.snc.sams plugin (...

sutot by Tera Contributor
  • 2448 Views
  • 4 replies
  • 0 helpfuls

Resolved! Steps to Implement SAM in my instance?

Hi All, I'm new to Asset Management. We have a requirement to implement SAM in our client instance. Can anyone please share me the steps or procedure how to start this? Your help is greatly beneficial. Thanks Sailesh

sailesh1 by Tera Contributor
  • 4513 Views
  • 6 replies
  • 9 helpfuls
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