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Resolved! Asset Warranty

HI All,   is there a way to add the warranty of an asset?   thanks, Joe 

JA12 by • Tera Contributor
  • 5347 Views
  • 14 replies
  • 5 helpfuls

Resolved! How do I modify the Asset State to CI Install Status Mapping?

Description: I cannot correct a couple of the Asset State to CI Install Status mappings. The two Asset State choices that are incorrect are "Retired" and "Missing". When I attempt to modify the existing Mappings, the options are greyed out. If I atte...

ladrake by • Mega Expert
  • 3169 Views
  • 2 replies
  • 4 helpfuls

Resolved! SCCM Integration

Hi All, I have some series of question required for a Document requested from our client on SCCm integration. But i don't want to put them all in one current question so i will be creating multiple question on them, i would like you to answer my ques...

SCCM 2016 Software Edition Data Source Not working

Hi Team, Can anyone please explain, how sccm 2016 software Edition data source will work? It is not fetching any data from sccm database. OOB query: /*Table name and the query below should not be considered as the final query that executes. The final...

Santosh M1 by • Kilo Explorer
  • 1479 Views
  • 8 replies
  • 1 helpfuls

Distinguish between Adobe Acrobat 2017 Standard vs Professional editions

We have a variety of Adobe Acrobat 2017 Standard and Adobe Acrobat 2017 Professional installations in our environment discovered by SCCM.  It appears as though there is no way to distinguish between the two when discovery models are created and norma...

boba by • Giga Contributor
  • 2604 Views
  • 13 replies
  • 0 helpfuls

Asset tag benefits and population

Hello, What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same. Thanks shanks

shank1 by • Tera Expert
  • 2693 Views
  • 2 replies
  • 2 helpfuls

Resolved! How are Software Models created in Software Asset Management?

Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...

snow_04 by • Giga Contributor
  • 8132 Views
  • 10 replies
  • 16 helpfuls

SAM Pro - Software entitlements and Publisher Part Numbers

Hi, In case we have a set of standard software applications (known software) but the publisher part numbers for them are not present in the products definition table in the DEV instance, then the best way to create the entitlements and associate it w...

Kevin Dsouza by • Tera Contributor
  • 2757 Views
  • 3 replies
  • 0 helpfuls

Resolved! Software Entitlement Import functionality in SAM professional

Hi, OOB we have entitlement import feature in SAM professional. I have few questions: 1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc 2. Is this import functionality only for i...

shank1 by • Tera Expert
  • 2465 Views
  • 10 replies
  • 2 helpfuls

End Of Life Dates for Hardware and Software

Working on a project and would like to know if it is possible Service Now to populate the End of Life dates for hardware and software for any given piece of hardware or software registerstered in Service now.   So for example - if I want to know the ...

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