Asset tag benefits and population
Hello, What are some of the benefits of using the 'Asset Tag' field in ServiceNow and what are the best ways to populate the same. Thanks shanks
Forum Posts
Resolved! can we really exclude entitlements from reconciliation
Hi Team, I have a requirement to exclude entitlements from reconciliation. I am wondering how can i manage it with OOB feature. Any pointer to this will really great help Regards, Amit
Resolved! How are Software Models created in Software Asset Management?
Hi All, In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model t...
Resolved! Metric Attributes - Software Asset Management
Hi, We know that Metric Attributes are created atuoamtically on the SW Model based on the License Metric chosen on a related SW Entitlement record. When I created an Entitlement for 'Microsoft Windows Server 2016 Datacenter Windows', below 4 Metric a...
Software Model Results - Not Compliant - showing unlicensed install wrong
Software Model Results - Not Compliant - showing unlicensed install wrong, for example the same user and same asset will continuously come up as unlicensed install because of the different versions and updates being installed. So for example if I ha...
SAM Pro - Software entitlements and Publisher Part Numbers
Hi, In case we have a set of standard software applications (known software) but the publisher part numbers for them are not present in the products definition table in the DEV instance, then the best way to create the entitlements and associate it w...
Resolved! Best practice documents on creating a unique Display name on the Software Entitlement record
Looking for a best practice to create a unique Display Name on the Software Entitlement record. For hardware, my organization uses the Serial Number field + HW Model data. The developers are instructed to coalesce on the display name and we recently...
How to set "Assigned to" field to empty in asset table when a employee state is Terminated
Hi, Can someone tell be how to set Assigned to field to Empty if a user is terminated. This i am asking to do in Asset table. Basically, User left the company and he has so many assets assigned. The client need that we need to remove all the Assets f...
Resolved! Software Entitlement Import functionality in SAM professional
Hi, OOB we have entitlement import feature in SAM professional. I have few questions: 1. Where can see its Transform maps, so that I can see which fields are set to coalesce true, scripts, error handling etc 2. Is this import functionality only for i...
End Of Life Dates for Hardware and Software
Working on a project and would like to know if it is possible Service Now to populate the End of Life dates for hardware and software for any given piece of hardware or software registerstered in Service now. So for example - if I want to know the ...
How is the 'Cost' field on the 'alm_asset' form populated?
Currently our Cost field (SN field 'cost') on the 'alm_asset' table is Read-Only, which seems to be an OOTB functionality. We also have all of our assets tied to product models, where you can edit the 'Cost' field with a currency value. However, when...
Core Infrastructure DC & Std Suite consumption
We are licensed for Core Infrastructure DC Suite and Core Infrastructure Std Suite and we have created the software models using the PPN nos. 9GS-00134 & 9GA-00312 respectively which takes the product as "Core Infrastructure Suite". But the software ...
Difference Between Software Metering and Software Usage Information in SAM and Usage Issues
Hi, Can anyone please tell me the difference between Software Metering and Software Usage information in SAM Application as it sounds very confusing to me? We have SAM Professional activated in our instances, and are trying to collect Software Usage ...
How is the True Up Cost calculated in Software Asset Management?
This may be an incredibly simple one, and I'm kind of hoping it is... I cant get the True Up Cost field to populate with anything other than $0.00 Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation ...
Resolved! How do I manage multiple software model version with 1 entitlement?
Example: I have a single software Model for SnagIt version 12 with 10 rightsI have 4 different versions of Snagit 12, 12, 12.1, 12.2 and 12.3Each software model has 2 device installsResult: The Software Model version that is associated with the Entit...
