SAM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

ORACLE license management in SAM Pro

Hello,   Any experience with ORACLE publisher pack?We don't see any Options, so we don't see the list of options as described here https://docs.servicenow.com/bundle/tokyo-it-asset-management/page/product/software-asset-management2/reference/oracle-o...

Fabio Perego by ServiceNow Employee
  • 1718 Views
  • 1 replies
  • 0 helpfuls

Creating models on data import

Working with data import for computer assets.  In the Transform map, I have an onBefore script to handle making the Model for the Computer if one does not already exist.  Not all the script included here, as not relevant to parsing make/model/number ...

Yadin by Tera Contributor
  • 2627 Views
  • 10 replies
  • 1 helpfuls

Adobe Cloud License Management in ServiceNow

Any one has the complete instruction on setting up Adobe products on ServiceNow and the best way to  find the publishers part number in London version. How to Upgrading entitlements How to Downgrad software models

Sharieff by Tera Contributor
  • 6156 Views
  • 11 replies
  • 6 helpfuls

What are the step involved in SAM manual normalization

Hello team,  I do understand the concept of normalization on SAM and I aware that sometimes one needs to build the normalization manually.  But, my question is, what are exactly the tables I need to work on so that I can build the normalization manua...

Mazin by Tera Contributor
  • 1977 Views
  • 4 replies
  • 0 helpfuls

SAAS in SAM

Hi Team, We would like to utilize SAAS in SAM Pro without any integration. So we decided to upload software deployment(Subscription list) with excel in samp_sw_subscription table. We tried multiple uploads into this table, but failed many times, here...

Shan9 by Tera Contributor
  • 1750 Views
  • 3 replies
  • 3 helpfuls

Resolved! SAM normalization

Hello team,  On SAM normalization engine, I would like to know what is the meaning of the following terms in terms of the missing information within ServiceNow: - "Manually Normalized"- "Match Not Found"- "Partially Normalized" I do understand the co...

Mazin by Tera Contributor
  • 3861 Views
  • 2 replies
  • 2 helpfuls

Bulk Hardware asset upload

We have 1000 hardware assets that need to be uploaded ASAP due to business urgent requests.  Our instance is in the San Diego version.   I need ServiceNow expert help for following requirements:1. One time bulk upload approach2. Repeating bulk upload...

Jenny6 by Tera Contributor
  • 1225 Views
  • 1 replies
  • 0 helpfuls

Resolved! Reclamation Candidates List Not Returning Results

Hello community. I am unable to see reclamation candidates after creating reclamation rules based on 2 products (Acrobat and Visio). Currently, I can see software usage data brought in from SCCM. When i run a filter on the data (under software asset>...

Luis Ward by Kilo Contributor
  • 3103 Views
  • 4 replies
  • 0 helpfuls

Saas integration benefits

Hi All, I am in discussion with Application owners of Cisco WebEx Meetings, Adobe Creative Cloud and DocuSign for integrating it with ServiceNow. The question which I have got is what all License metrics are covered for each publisher and what all so...

Sumit Pandey by Kilo Contributor
  • 2516 Views
  • 3 replies
  • 0 helpfuls

samp_vmware_license_key table and VMware Licensing

Hi All Could you please help us with the relation between License Position Report and Vmware License key table?What is the table  'samp_vmware_license_key' and how its included in teh reconciliation ? Thanks 

Community Alums by Community Alums  
  • 1217 Views
  • 2 replies
  • 0 helpfuls

SoftwareModel with Any version and Edition

Hi I have created number of software models with 'Any' version and Edition based on the entitlement which covers all versions or editions of s particular product. All these models have multiple lifecycle data for the product. APM and SAM Pro works to...

Community Alums by Community Alums  
  • 2074 Views
  • 3 replies
  • 0 helpfuls
Labels