We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We d...
The titled system property enables CIs to be created from assets using the ServiceNow® Configuration Management Database (CMDB) Identification and Reconciliation engine (IRE). This property affects CI classes that have an identification rule on seria...
When ServiceNow Discovery creates a CI for virtual computers and servers it also creates a record on the hardware asset table. How do you avoid ServiceNow from creating records for virtual devices on the hardware asset table.
We are on Quebec and will be upgrading to San Diego this year. We have been running the SCCM 2012 v2 integration since New York, and will be upgrading this integration when we upgrade to San Diego. It has been a constant complaint by two key stak...
Hi SAM Community, I've had some questions from a client's Software Asset business users, who are asking for clarification on the Normalization fields that exist on the Software Installation table. The fields are not shown on the default view, but can...
Please explain depreciation calculation process. It is auto or what?. Please let us know wheter depreciation amount is calculated automatically or not.,
How OOB de-duplication process works for Software Installation. There is documentation on same provided by Servicenow but what is the calculation Mechanism behind this ? https://docs.servicenow.com/bundle/sandiego-it-asset-management/page/product/s...
I have a question and it's probably easy, but I am overlooking something. I am using the hardware asset template to upload assets to our stockrooms. When I do this it is not correlating the asset with the hardware model. From what I see it is gener...
We have software Installations data from Different sources coming in cmdb_sam_sw_install table where CI identifier rule is added for cmdb_ci_computer as well as cmdb_ci_hardware table for related entry table cmdb_sam_sw_install with filter as instal...
So for most publishers the choices on agreement type are Generic and ELA. If you choose ELA, the product is always shown as compliant. If you choose Generic, then downgrade rights aren't populated from the content service. My question is... why? We'r...
Hi, I have created a import template on the Hardware Asset table (alm_hardware) with all the fields in it. As a best practice, which fields are minimal (or very useful) to populate in the (excel) template? And what to do with the mandatory fields lik...
Hi community, I'm trying to add consumables to user from user record, for this I create a UI page an calling it using UI action on User record(please find the attached). All I want to achieve is when I select the user and select the stockroom and ad...
Can ServiceNow discovery identify if a product/application is installed as a part of suite or stand-alone on a device? For ex- Microsoft Word can be purchased as a standalone product or it can be available in Office suite along with other child compo...
Ash shown in screen shot self service and itsm knowledge bases should be selected by default when we search keyword in search box.Also resulted knwoledge bases should belong to same category. The current behavior is showing all the knowledge bases...
Once the Hardware Model is Normalized where does the hardware model lifecycle data comes from? Does it get automatically populated from content library, based on the Hardware model, meaning that you do not have input the values?