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SAM versions

Hi The ServiceNow documentation is unclear on the differences between the old SAM application that came with IT Asset Management (not the newer foundation plug-in), and the new separate subscription SAM Pro.  If the old SAM is still installed is the ...

russaa by Giga Contributor
  • 3788 Views
  • 4 replies
  • 5 helpfuls

Resolved! How to update partially normalized discovery models

When we run through normalization, we end up with a lot of discovery models either Normalized but Edition cannot be automatically discovered, Partially Normalized, or Publisher Normalized.  The recommended action is to manually update these records. ...

boba by Giga Contributor
  • 1972 Views
  • 6 replies
  • 2 helpfuls

CMDB data templates and CMDB Architecture

Hi, We are implementing CMDB for a client fro, scratch. some of the data need so the updated manually. what i need is:. 1. data templates in which the CMDB data can be asked to client. 2. also if there is kind of presentation which explains the servi...

Umesh Jawale by Kilo Contributor
  • 2655 Views
  • 1 replies
  • 1 helpfuls

Resolved! How to create a Record on Software Publisher table

Hello,   I am new to this, i need to create few list of records under Software Publisher table but i see the Name field is set as Read only.   Later after some troubleshotting the docs i came to know that we cant create a Record on Publisher directly...

How to Auto-increement Asset Tag?

Hi, 1. I tried to follow steps on Add auto-numbering records in a table, added prefix (AST) and it worked. My first entry for example is AST0010001, on my 2nd entry the asset tag became AST0010003, 3rd entry AST0010005 and so on. The entry is not con...

Resolved! How do you remove software products not longer being discovered?

Hello,    I have a big list of discovered software products that is no longer being discovered and in some case the servers has been retired and removed from the network. How do we remove or retire these products from our CMDB?   Eddie

blazye44 by Tera Contributor
  • 3126 Views
  • 7 replies
  • 6 helpfuls

Resolved! Discovery map for a custom made product.

I've added several custom products to our instance but am unable to locate the Discovery map for any of them.   The specified products show up in the software installations and the discovery model.  However when I add the entitlement and create the s...

Chris S6 by Kilo Explorer
  • 2222 Views
  • 2 replies
  • 2 helpfuls

Software Subscriptions table - how to populate it?

We've just installed SAM onto a client instance and after running Discovery we've noticed the Software Installations table is correctly populated but the Software Subscriptions is empty.  Where is this data supposed to come from? I thought Discovery ...

Subscription based software licensing

I have a scenario that I'm looking for some guidance on I have a software title that is subscription based (ex:Software A, which is cloud based) I have setup an entitlement record and model. When the model is created the product type is coming up as ...

ncp by Mega Guru
  • 2101 Views
  • 5 replies
  • 1 helpfuls
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