Out-of-the-box neither Service Graph Connectors or Discovery populate the last used date on the software installation records. Does anyone have experience populating it and can give the pros/cons and how they did it?
Below is a note regarding this field from a blog article from @Daniel Slocum
ServiceNow discovery products and plugins do not populate this value. Instead, they write the last used date to the Software Usage (samp_sw_usage) table, which is leveraged for Reclamation. There is an API available to write values to the Software Usage table from other data sources. If you wish to utilize this attribute, which is most often left blank, you’ll need to customize your discovery source integration to do so
