Does anyone know why a installation is classed as 'unlicensed'?

Jason Brough2
Tera Contributor

We have a situation which seems quite common. We have some products which have plenty of rights but also has 4 'unlicensed installs'. As a result, the product is viewed as non-compliant.

 

What makes an installation 'unlicensed' and how do make a installation 'licensed'?

 

I have tried all sorts but I would have expected that adding a device or user allocation on the entitlement record would have changed the status to 'licensed install'.

 

5 REPLIES 5

mikew_samexpert
Mega Guru

This scenario often arises when a Discovery source (e.g. SCCM, JAMF, Discovery) doesn't report a version and/or edition and therefore cannot be reconciled with a software entitlement.