Is the Content Service Library with SAM pro is paid or free?

[Ashupakasma]

Hello Experts,

I am curious to know if the Content Service Library with SAM Pro is chargeable or free.

I want to opt in for this service for my client, but the client has doubt about it. Even I have searched many docs and videos but not getting the relevant answer for this. help me with this.

[mikew_samexpert]

The Content Service Library is provided as part of your SAM Pro subscription. It's main use is sending un-normalized Discovery Models to the ServiceNow content team so that they can apply normalization rules and add these rules to the library.

[Ashupakasma]

Thanks @mikew_samexpert  for your input here. But my client is a little concerned about it, maybe some charge will be taken to enable this. And they don't want to spend except SAM pro. So if you confirm here, I can show them that on community also , the expert saying its free.

[mikew_samexpert]

My recommendation is that your customer gets the "official" confirmation from their ServiceNow Account Manager.

[Victor Paredes · Accepted solution]

Hello - The Content Service Library is part of Software Asset Management (SAM). There is no additional charge.

Software Asset Management Content Service.

Thank you,

Victor