Does ServiceNow CMDB support Software End-Of-Life (EOL) fields?

[schmidt4081]

We are using a third party Discovery tool integrated with ServiceNow. The tool provides EOL information for software licenses and I was wondering if anyone new if ServiceNow had EOL fields available? I can't seem to find them searching the CMDB. We do NOT have HAM or SAM purchased.

[Alikutty A]

In SAM Pro, this is available out of box as a part of ServiceNow software content library. You dont need to maintain the data and SAM would automatically keep them updated.

Table: sam_sw_product_lifecycle

[MGanon]

How?

How does ServiceNow SAM automatically update the software end of life?

[Alikutty A]

ServiceNow provides a large software content library which maintain details of software products. This is synchronized with instance on weekly basis and the dates are automatically populated.

[FreeHamster]

On the off chance that you explore to 'Resource - All Assets' and open the resource record ('alm_asset' table), there is a tab 'Expostulation' - there you can possibly discover the fields you need official site.

[Donald11]

So out-of-the-box, in CMDB there are no fields related to the Software EOL, you may need to extend an existing CI classes and add such fields, if the Asset fields does not fit your requirement