Editing or deleting a software product

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Deborah Mulderr
Kilo Expert

‎11-02-2022 09:39 AM

Afternoon,

 

Does anyone know what privilege is required to edit or delete a software product or how to do this?

 

LockLizard PDF Viewer if free we have two products set up one is correctly as not licensable so I either want to delete the licensable one or change the product type 

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎11-03-2022 10:08 AM

Hi Deborah,

 

Deleting or editing content shipping from ServiceNow is not recommended. In fact, it is highly discouraged. You can create a Custom Product and use that instead of a product from the content library. You can also, if you've encountered a product that is inaccurately reflected in the content, open a HI Support Case requesting the content be corrected.  The latter is preferable as it will cascade corrections throughout the entire SAM customer base. 

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Daniel Slocum
ServiceNow Employee
ServiceNow Employee

‎11-03-2022 10:08 AM

Hi Deborah,

 

Deleting or editing content shipping from ServiceNow is not recommended. In fact, it is highly discouraged. You can create a Custom Product and use that instead of a product from the content library. You can also, if you've encountered a product that is inaccurately reflected in the content, open a HI Support Case requesting the content be corrected.  The latter is preferable as it will cascade corrections throughout the entire SAM customer base.