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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
Hi all,I'm investigating install records where active install is false even though there appears to be only one software install row per Ci.What I already validated so far, Affected records are from Discovery source = ServiceNow.all of my same record...
Hello there,In a PDI, Whenever I attempt to activate a SAM plugin—whether with data or without—it invariably fails. Thank you.Kind RegardsLuca
When debugging Email Notifications, what must you check on a user record? (Choose three.)A. Active must be trueB. The First name and Last name fields must have values.C. The value in the Notification field must be set to enabled. D. The user must not...
I'm working on a Tech Currency / EOL reporting initiative after an acquisition, and I'm trying to understand what the end-to-end process should look like from a ServiceNow perspective.The goal is to produce a report that looks like below, refer row 3...
Hi All, We have a requirement to automate entitlement creation in service-now when the procurement (It happens in ERP system) is completed. Can someone please help to know about the technical steps or any reference documents for the same, Regards,Am...
Hi all,Wondering if someone could possibly assist. We are in the process of setting up the Smartsheet/SAM Pro integration. We have been able to successfully validate the connection and are bringing in subscription data. We have passed the subscriptio...
Hi, i am trying to activate the plugin for software asset management, but it failed. kindly help.
can we call script include in flow designer in pdi
The Asset Management Community is Coming Together — Are You In? October 7–8, 2026 · ServiceNow HQ, Santa Clara, CA · Free to Attend We're excited to announce that Nexus for Asset Management 2026 is coming this October — and we want YOU ther...
The Asset Management Community is Coming Together — Are You In? October 7–8, 2026 · ServiceNow HQ, Santa Clara, CA · Free to Attend We're excited to announce that Nexus for Asset Management 2026 is coming this October — and we want YOU there....
The Asset Management Community is Coming Together — Are You In? October 7–8, 2026 · ServiceNow HQ, Santa Clara, CA · Free to Attend We're excited to announce that Nexus for Asset Management 2026 is coming this October — and we want YOU there....
The Asset Management Community is Coming Together — Are You In? October 7–8, 2026 · ServiceNow HQ, Santa Clara, CA · Free to Attend We're excited to announce that Nexus for Asset Management 2026 is coming this October — our flagship in-pers...
Scenario:When a user is terminated, their account is immediately deactivated in the system. However, in some cases the user has not yet returned the assigned hardware asset (e.g., a laptop). This creates a challenge in determining the appropriate st...
I'm working on a Tech Currency / EOL reporting initiative after an acquisition, and I'm trying to understand what the end-to-end process should look like from a ServiceNow perspective.The goal is to produce a report that looks like below, refer row 3...
Hi ,Is there a way to order bulk software models using a catalog item?Thanks.
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