getting service portal screen blank
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08-20-2025 04:18 AM
Hi
I'm working on service portal and I the cloned "jny create journey home" after cloned and added the widget in page designer and added my custom code at that time also the UI screen is working fine but later when i removing the unnecessary my custom code in the cloned widget after the changes it working fine but i removed one gliderecord which not using it ,after that in the screen the widget changes not visible even in the page designer I 'm attaching the screen shot below.
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08-20-2025 11:33 AM
Hi @GPavanKumK ,
Please check the below points:
1. Check if any extra brackets or curly braces are removed or not in your script.
2. Is there any error present in the browser console?
3. What is the use of that glide record in the script ? Can you add that again and check if the widget is working fine or not? If it resolve the issue then definitely this glide record is used somewhere in the code.
If this helps to resolve the issue then accept the solution ✅ and give a thumbs 👍🏻!
