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This may be an incredibly simple one, and I'm kind of hoping it is... I cant get the True Up Cost field to populate with anything other than $0.00 Any advice? I've entered a cost in the software model and the software entitlement. The reconciliation ...
Example: I have a single software Model for SnagIt version 12 with 10 rightsI have 4 different versions of Snagit 12, 12, 12.1, 12.2 and 12.3Each software model has 2 device installsResult: The Software Model version that is associated with the Entit...
Hello, In the New York data sheet for SAM, it says below: "Mobile Asset Receiving - IT agents can receive an asset by scanning barcodes with a mobile iOS or android device. Assets are received against open Purchase Orders; a receiving slip can also b...
Hello, can someone explain how you would locate multiple users on one laptop in Service Now.
Hello, I wanted to know the details of all the jobs/scheduled jobs wrt Software asset management. Which job is responsible to pull the content library. I see few jobs which is set to run on Demand. Like "sam - content file manager". So what is this j...
Hi all! I have a couple questions around the SAM content service. I've opted into the SAM Content Service in our non-production and production instances. 1) Where can I see status of the incoming content service updates, etc? 2) Are the updates provi...
Hi , I need help on the Discovery for HAM . Can you please share links or documents for the same ? Regards, Amit
When attempting to add a device or user entitlement to a software asset record that already has entitlements equaling the assets rights the message "Cannot allocate more licenses than rights" is displayed. We have license agreements that allow us to ...
Hi Team, We have a requirement where the customer is asking to automatically generate the "asset tag" field in Software Entitlement table.Whenever the source task will be selected as "add purchase order", there will be a new Purchase order record whi...
Hi, I have a requirement like whenever software asset manager import software entitlement in service now, the system will look into the software installation table and automatically allocate the entitlement licenses. Is it possible and how feasible t...
Hi, I have 2 questions: Is there any OOB functionality where the SAM Entitlements (alm_entitlement_user / alm_entitlement_asset) records automatically gets initialized based on the Normalized Discovered Software Model & Software Installs? Based on th...
Hello, I would first like to state I am very new to Software asset management. Our Software Coordinator left the company and I am trying to get a crash course in to Software asset management. We do not have SAMPRO and are Madrid. We manually have t...
Hey, Has anyone evaluated SAM professional and Flexera. Which one is good. Have you convinced your customer to use servicenow over flexera ? How many SKU's servicenow has. Flexera has over 600k . I guess service now has very little (not sure appx num...
Hi Community!!I just attended a demo on SAM and the presenter mentioned the SKU library? Does anyone know if this exists and where. This would be very helpful in trying to understand this white whale I call the SAM application.
Hi, In SAM, The normalization process compares the discovered publisher, discovered product, and discovered version values against the Central Software library. So where can I see that software library. How does my instance get the updates. Thanks Sh...
