Guidance Required for Uploading Adobe Contract Data in ServiceNow

monica190
Tera Expert

‎07-18-2025 03:41 AM

Hi Team,
I need to upload Adobe contract data into ServiceNow. The customer has provided us with invoices from which we are expected to extract key information, such as the agreement number (which maps to the contract number in ServiceNow) and other relevant details.

However, I’ve noticed a few things on invoice particularly :

  • The Purchase Order# does not appear to be unique.

  • The Agreement Number is the same across three different invoices.

  • Two invoices have the same Purchase Order#, while the third has a different one.

  • Additionally, the Purchase Order# seems to be purchased date rather than a distinct identifier.

Each of the three invoices has different start and end terms, which adds to the confusion.

Could you please advise how I should proceed with uploading the contract data in such a scenario?

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dreinhardt
Tera Sage
In response to monica190

‎07-21-2025 01:48 AM

Hi @monica190,

 

It is of course very sad that you do not have access to all the data. Unfortunately, apart from the contract number and possibly the name, no further information can be derived from the information provided in the invoices. Invoice details about start/end date do not necessarily have to match those of the contract and should not be used in my opinion.

 

Best, Dennis

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