Handheld devices in the Software Installations table

Gavin Hughes
Tera Contributor

‎10-24-2024 07:29 AM

Hi,

 

My company is now using Intune as a discovery source, which means that the software installations table now includes many handheld devices.

 

We do not want to manage the software on these devices, so can anyone advise how we would prevent the software from the handheld devices from entering the software install table?

Regards,
Gavin

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dreinhardt
Tera Sage

‎10-25-2024 01:03 PM

Hi @Gavin Hughes,

 

please try the following approach by SN to exclude software installation records from being processed.

The solution by ServiceNow will remove the link between software installation and discovery model for each flagged CI, and this excludes the device. The software installation records is still available in the cmdb_sam_sw_install table, but excluded.

 

 

Best, Dennis

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.

Gavin Hughes
Tera Contributor
In response to dreinhardt

‎10-29-2024 04:15 AM

Hi Dennis, 

Thank you very much for this information. I have not used this before, so I will give it a go in our dev instance and see how I get on.

 

Regards,

Gavin

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Ryan97
Mega Guru

‎10-29-2024 09:09 AM

You can use SW Install Conditions on the SW Model to exclude devices that were brought in by that source, or you could use it to exclude SW that is installed on a Mobile Device OS 

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