Handling Duplicate Hardware Models
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06-24-2020 09:47 AM
I am running Discovery and SCCM integration. I have found that after implementing field normalization on the Lenovo models I am now getting duplicate "Non-normalized" models being created after SCCM imports. What is the best method A)Merge the models and assets into one, B)Stop this from happening in the future.
Thank you
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02-08-2022 11:35 AM
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06-16-2023 05:37 AM
Posting for future refence to anyone else coming across this thread.
See the this KB article for a fix script that will move assets from one hardware model to another model. Refer to Play 4 or Play 5 and read the Required task section. The same script is mentioned in both places.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0999448
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01-30-2023 06:06 AM
Hey Patrick, I am running into that same issue but with only Lenovo models. Are you able to share a background script to update records?
