Has anyone done the analysis of 'Snow software' vs 'ServiceNow Discovery + SAM PRO'?

Suggy · ‎06-09-2022

Hello,

One of our customer wants to use 'Snow software' to discover their Infra and Software details. They told that using Snow software tool, they can maintain both Hardware and Software information.

But we want to pitch in 'Discovery and SAM PRO' solution.

Has anyone analyzed this 'Snow software' vs 'ServiceNow Discovery + SAM PRO'?

Please share your inputs. Thank you!

PS - the objective is maintain completely the Hardware and Software Assets (end to end lifecycle).

Scott Halverso1 · ‎06-13-2022

I've migrated customers off of SNOW software and onto ServiceNow for Software Asset Management. SNOW and Flexera are best in breed point solutions. Where ServiceNow wins out everytime is the power of the platform and the flexibility of the platform. An example of this is creating a periodic attestation for employees to confirm they have the hardware and software you think they have. Fairly easy to build something in ServiceNow as the end users already have a portal they are used to visiting. Another example is automating the request process to automatically check to see if there is available licenses and if yes go ahead and create a user based allocation for that software. Another win isn't maintain yet another enterprise 'cmdb' that has to be reconciled to the ITSM CMDB.

Flexera and SNOW have "closed loop" discovery processes using client based discovery. Client based discovery tend to be a set it and forget based discovery that typically just works (for software asset management). But ServiceNow brings tremendous flexibility if extra metadata is desired to be captured, plus ServiceNow is growing their client based discovery tool (Agent Client Collector)

This Garner Magic Quadrant is from 2020, I would think by now ServiceNow would have moved up and over to the right even more.

https://www.itassetmanagement.net/2020/07/28/2020-magic-quadrant-for-sam/

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Aaron Munoz · ‎06-09-2022

You may want to confirm with the customers if they are using a 'SNOW' as shorthand for 'ServiceNow' as is too commonly done, or if they really meant 'Snow software' which is a different product. They do seem to make a distinction but wouldn't hurt to validate.

https://docs.servicenow.com/en-US/bundle/sandiego-it-operations-management/page/product/discovery/concept/c_DiscoSWAssetMgmtTableSchema.html

This page can be a starting point of how Discovery can be used to populate the tables used by SAM Pro. For other details it would be helpful to understand the outcomes they want to achieve.

Suggy · ‎06-10-2022

hi @Aaron Munoz Its snow software only. I am aware of ServiceNow capabilities for Discovery and SAM Pro, but dont have any idea on SNOW software.

Customer has got the info from somewhere that SNOW software can do end to end HAM and SAM, but we (servicenow team) want to pitch in Discovery and SAM Pro products.

Suggy · ‎06-12-2022

Anyone?

Suggy · ‎06-13-2022

Anyone?