Hello Experts @Ankur Bawiskar @Daniel Slocum
We have few custom products needs to be added in content library and have opted for content service. We have opened HI case with ServiceNow support to get these added by content team. But support has come up with answer like 'content team couldn't add these custom products in library because these products are not available'. So I'm bit confused on this because initially support team requested us for product id's of these custom products but unfortunately we don't have any Product Id's with us. Is it the reason behind these products not getting added? OR is there any other way to add custom products OOB when we/client don't have product id's with us. How generally custom products gets added in content library and what details we should have with us to provide to support/content team for their analysis/research?
Thanks in advance..!!
