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License Workbench Not existing

Hello, As explained in the documentation: https://docs.servicenow.com/en-US/bundle/utah-it-asset-management/page/product/software-asset-management2/concept/sam-license-workbench.html and having installed SAM Pro in Utah, I cannot find the License Wor...

pastrana by Tera Contributor
  • 2138 Views
  • 6 replies
  • 5 helpfuls

Software Asset Management Reconciliation results are failing

Hi,    Our instance has been upgraded from Quebec to Sandiego. When we run the reconciliation, the progress reaches to 100% but, with status as Failed. Looked at the system logs and the following is displayed. Please let me if there is any resolution...

Sweta12 by Kilo Contributor
  • 2218 Views
  • 4 replies
  • 6 helpfuls

No Options is appearing in Create Entitlements

Hello Everyone,Please help me to resolve the issue related to entitlement import, I am not getting any option after clicking "Create Entitlement", it is not showing any option however earlier I was getting 3 option "Guided Step-by-Step Walkthrough", ...

samproinsta by Tera Contributor
  • 874 Views
  • 3 replies
  • 0 helpfuls

How come Display name changing in Software model ?

In my PDI I observed that display name have been changing by default by doing modification to the manufacturer, edition, version and name where as in my company dev instance though I given edition its not getting modified but working for version, man...

Resolved! microsoft 365 subscription - sofware usage is not imported

Hi,    we have configured an integration with Azure Portal to import Microsoft 365 subscription and time usage. when running the 'sam-import 365 user subscription' the data is imported on the samp_sw_subscription table, when we run the 'SAM- Collect ...

fbelghait by Mega Guru
  • 869 Views
  • 1 replies
  • 2 helpfuls

How to track devices with Adobe FRL-installed application

Hello. How can we retrieve the software model information for Adobe Featured Restricted Licensing (FRL)? I would like to know which device/s it is installed.We've integrated the Adobe subscription licenses to ServiceNow and created a one-way sync fro...

angediaz by Tera Contributor
  • 382 Views
  • 1 replies
  • 0 helpfuls

User data import from a CSV

Hi Team,I am fairly new to Service now and in need of help.I have some 5k users in Google Workspace that I want to be present in SNOW but for the integration I don't want to incur any cost.I can also go  for something like a Daily sync from a CSV fil...

arshsingh18 by Mega Contributor
  • 498 Views
  • 2 replies
  • 1 helpfuls

Unlicensed Installs

Hi All, I am stuck on an issue i.e. 'Unlicensed Install is True'. The issue is when we have the entitlement with ample of rights for MS SQL Server Standard, why we are getting the Unlicensed as 'True'. Kindly assist me on this issue.

Community Alums by Community Alums  
  • 414 Views
  • 2 replies
  • 0 helpfuls

Tracking additional Add-on/Optional Extended Support Lifecycles

Hi, The scenario we have is that we utilise additional/add-on support provided by publishers beyond the Extended Support. We would like to also track the lifecycle of this support. Currently ServiceNow only includes General Availability, "mainstream"...

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