CI's are being updated in dev instance with latest time stamp but not in prod and test environment. This issue is happening only for SCCM integration. Can someone help me on how to fix this issue please.
When using Removal Candidate for Software Reclamation in Software Asset Management, it is possible to notify the user assign to the software to reclaim. In that case a Approval is created and affected to the end user. As normal user (requester) do no...
Hello! New to Service Now and to the SAM module. I am trying to figure out how to set up vendors and contracts in SN and connect them to the software products. We only have SAM and HAM so not sure how to start. I would also like to know if there is a...
Hello Team, appears it is surprisingly difficult to find reliable information about how SAM changes some of the related tables and data, so I hope someone can help! I need to know in detail what changes in the functionality and interactions between b...
We are using SAM Pro and moving from SCCM to Intune we already have Intune SG installed (for mobile devices) so we will look to just point the SCCM EUC devices and enroll them on Intune.We would then we slowly decommissioning SG-SCCM ( as the EUC dev...
Hi All,Please provide a Solution solution for Adding Requested from my approvals widget service portal
Hi All, One of my customers have multiple Salesforce instances (multiple instances and not single instance multiple Orgs) and the ask is to integrate all those instances with ServiceNow SAM Pro. Is this possible ? Regards,Arun
Has anyone implemented Salesforce CRM integration with SAM PRO using the mTLS authentication? I understand there is documentation for the same using Oauth tokens but our specific requirement is by using mTLS.
Hi Team, Is there any way to check the publisher pack payload and the publisher pack payload is configured using the integration profile. Please guide me on to acheive this .? Because the user allocations data, software installations data and softwar...
can I do Saas integration without any adobe CC product ? if no , how to deal with this kind of situations how does reclamation will work in such cases ?
We have a requirement to provide a complete list of software installed in our environment to compare/update the TRM. I have found documentation that suggest using the cmdb_sam_sw_install and the cmdb_software_instance tables, however the generated re...
I came across this KB article: FAQ: Software Model field in the Software Discovery Model Table not populating - Support and Troubleshooting where it states:4. Do you find Software Model field updated in Software Discovery Models table.Take a note tha...
Do available licenses get update if desktops/laptops are taken offline and no longer discoverable but the software is not uninstalled? Scenario: If a desktop has not been discovered for 12 months. Do the licenses consumed by that desktop become avai...
Hi SNC, At the moment we are implementing SAM Pro for a client. The setup is as followed: 1. SN Discovery scans the IT landscape and generates Software Installations [cmdb_sam_sw_install]. 2. SN Discovery generates Software Discovery Models [cmdb_sam...
We have a multi year contract with associated assets which are annual subscription entitlements. The entitlements aren't showing on the renewal calendar, I think because the contract is not up for renewal, even though the entitlements are. What do ...
