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Unable to assign entitlement to user

Unable to assign entitlement to user. Keep getting message when saving/updating entitlement. Message"Your selected entitlement does not match your entitlement condition".

adewan by • Tera Contributor
  • 373 Views
  • 1 replies
  • 0 helpfuls

M365 Multi-tenant integration

Hello Experts, @SrinivasRamanu1  I believe multiple tenants for M365 can be integrated with ServiceNow but I wanted to understand if it's possible to create entitlement and possibly see subscription usage for each tenant separately in compliance dash...

Integrate ServiceNow with Adobe using OAuth

Hi all - from the documentation provided here, our team is trying to integrate ServiceNow and Adobe using OAuth. To create the integration profile, we don't see the Authentication type: OAuth 2.0 as an option. I've confirmed that our 'Software Asset ...

Lydia Kim by • Tera Contributor
  • 820 Views
  • 3 replies
  • 0 helpfuls

Resolved! How to Update or Delete flase system entries for software products ?

Hello Team,I have encountered an issue regarding software products. We have an agent that crawls through all systems in our company to identify the installed software products, then it creates entries for them in ServiceNow. The problem is that somet...

FelixP by • Tera Contributor
  • 444 Views
  • 1 replies
  • 1 helpfuls

Resolved! What scheduled job updates licensing when an asset is retired?

We are in the process of retiring outdated assets in the system in order to get an accurate license position for certain products. The software models update the following day after an asset is retired, so I'm wanting to be able to execute that job r...

ClayB by • Tera Contributor
  • 697 Views
  • 2 replies
  • 1 helpfuls

Salesforce SAAS integration -ServiceNow

In case if salesforce integration is enabled than do, we need to upload the entitlement data in ServiceNow, or it is not required to have the license compliance report in ServiceNow?

TrusharP by • Mega Contributor
  • 304 Views
  • 1 replies
  • 0 helpfuls

entitlements and licenses data for SaaS products

Experts , for microsoft entitlements/licenses , there is MLS or standard import options to import in Software asset managment professional . Similarly , for SaaS products like salesforce crm , after completing the direct integration and getting the s...

Resolved! How to add glide_list for existing variable attribute?

Hi, There ia already existing variable attribute : ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name;email;manager,ref_ac_order_by=name,no_filter For list collector type in ATF I need to add glide_list  How can I add glide_list for the a...

hemanth16 by • Tera Contributor
  • 940 Views
  • 2 replies
  • 0 helpfuls

Import / Transform map not accepting non-english language

Hi Community,I am trying to import SW Entitlement Data (in Japanese) but am currently struggling with importing the license metric.The issue I'm facing is that the license metric does not accept Japanese characters and only accepts English options, e...

jnt-cnt by • Mega Sage
  • 316 Views
  • 1 replies
  • 0 helpfuls

When troubleshooting records in the Software Usage table (samp_sw_usage) there is no created, created by, updated, updated by fields. Why would ServiceNow do that?

ServiceNow has a dictionary attribute on this table's collection record called No system fields. Anyone have any guidance why ServiceNow would do that?  It makes it nearly impossible to tell where the record came from and when it came into existance.

SAM Core vs SAM Foundation

Hi - is it possible to use Software Asset Management in ServiceNow without a subscription?  I want to use the out of the option but having a difficult time finding any supporting information on how to do so - it all ends up with some level of subscri...

JeannineB by • Tera Contributor
  • 447 Views
  • 1 replies
  • 1 helpfuls
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