Hey Team! I'm currently in the process of integrating Microsoft Dynamics 365 with ServiceNow. There's a requirement that when establishing the connection, a global admin has to physically log in to the microsoft platform in order for the integration ...
Is there any rules or best practice to create reclamation rules for Microsoft products ? I tried creating a rule with all the Microsoft products but reclamation candidates were not being created , but when I tried adding one product of Microsoft , i...
Hi there, I was wondering how you guys deal with products like the Beyond Compare product? As far as I understand the software for both the Standard and Professional version is identical but the functionality is unlocked by the licence key issued. I...
SAM Pro - I am creating software models. At the start, on Software Asset Workspace, I just enter Publisher and Product and click save. Why am I prompted to fill in License Metrics mandatorily when creating models for some products? This does not happ...
I recently ran this migration script for a new SAM Pro deployment and noticed that most of the discovery models it was creating were not getting normalized. The reason is because the 'discovered product' field in the discovery model record is mapped ...
Is there a reference or location we can use, to see where the categories and classifications come from, for SAM/etc?Example, in Software Asset Workspace, the overlapping usage is based on Application Category. Can we do anything to edit/change/custo...
Can I link an expired contract to a new one? What is ServiceNow's best practice with contract renewals - is it best to delete OR overwrite the expired ones? Thanks,Angeli
Dear experts, I am facing a problem where the reassess button features only seems to appear under Risk Workspace, I want to know how do I make it also available to users without the risk workspace under the Advanced Risk View in the navigation tab t...
Hi, I am new to integration and need assistance with adding a user to Azure groups through service catalogs using Flow Designer. The user is specified as the “requested for” person in the variable. To achieve this, we need to retrieve the “User ID” ...
Is there any document that shows how many custom fields you can add?
I want to create a report with the columns below. Columns are separated by || Application Name || Application Criticality || Application Core || Capabilities || Owner Name || Unit Name || Software Name || Product Name || Cloud/On-Prem First 2 columns...
From the Red Hat Licensing Guide, Counting method for public cloud Virtual instances:Number of virtual instances 20, Divide the number of virtual instances by 2 for the number of subscriptions forRed Hat Enterprise Linux Server.We have RHEL BYOL bein...
Hello Team, I'm unable to find serial number that is in not appearing in CMDB. It is registered in SCCM and in AD. How can we find the issue? why it is not getting discovered?
Hi everyone,I am quite new to SAM and we are checking one of our client's Software Installation table.We noticed that some of the entries in their Software Installation table (cmdb_sam_sw_install), fields like "Publisher" and "Version" are empty howe...
I have created Saas integration profile for Adobe and M365 in dev both were successful and I was able to pull data from both the portals also , and then I moved the update sets to test , but in test I am not able to see the integration profile , do...
