Hello All,
I am attempting to deploy the SOW Direct integration profile for Salesforce to our ServiceNow instance. I have successfully managed to get it connected to Salesforce, authenticate, validate, run through the scheduled jobs and generate a number of Models.
Here's my problem. The number of software models that have been created, far exceeds the number expected. I have been told by our Salesforce tech team that these are too granular. How do these software models map to Salesforce license SKU's that would be listed on a order form, as this is the only way to be able to identify quantities and usage rates purchased.
Has anyone deployed this integration and how did you map the models generated to software entitlements, that could be mapped to a SKU in order to allocate license numbers and costs?
Many Thanks
