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Hi Team,  In service operation Workspace under interaction record we have UI actions which is Create

AA6
Tera Contributor

4 hours ago

Hi Team,  In service operation Workspace under interaction record we have UI actions which is Create Request , Create Incident, whenever click Create Request it will show  interaction record  agent name need to Auto populate  in the catalog  form Requested for field level?

AA6_0-1764154682665.png

 

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7 REPLIES 7

soumyadeep10
Giga Guru
In response to Ankur Bawiskar

28m ago

@Ankur Bawiskar 

didn't get you, could you explain further

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Ankur Bawiskar
Tera Patron
Tera Patron
In response to soumyadeep10

25m ago

@soumyadeep10 

are you suggesting to create a new UI action for this?

OR

are you suggesting to make changes to the OOTB UI action? if yes then which one? share screenshots

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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soumyadeep10
Giga Guru
In response to AA6

an hour ago

Hi @AA6 , 

Did my answer work in your case. If it did, please do accept my solution and mark it helpful.

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