Hi Team, In service operation Workspace under interaction record we have UI actions which is Create

[Community Alums]

Hi Team,  In service operation Workspace under interaction record we have UI actions which is Create Request , Create Incident, whenever click Create Request it will show  interaction record  agent name need to Auto populate  in the catalog  form Requested for field level?

[soumyadeep10]

@Ankur Bawiskar 

didn't get you, could you explain further

[Ankur Bawiskar]

@soumyadeep10 

are you suggesting to create a new UI action for this?

OR

are you suggesting to make changes to the OOTB UI action? if yes then which one? share screenshots

[soumyadeep10]

Hi @Community Alums , 

Did my answer work in your case. If it did, please do accept my solution and mark it helpful.

[Ankur Bawiskar]

@Community Alums 

I shared a blog for this, check that and enhance

Invoke record producer within Configurable workspace, send parameter & fetch the value 

Sharing working solution here -> I passed the assigned_to from Interaction form and showed that in alert

-> update the OOTB List Action as this

https://instanceName.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=7dfcdba7b57a4210f87774aeaa46dcde%26sysparm_view=form_action

function onClick() {
    var result = g_form.submit('sysverb_ws_save');
    if (!result) {
        //failed form submission
        return;
    }

    result.then(function() {
        var params = {};
        params.sysparm_parent_table = "interaction";
		params.sysparm_assignedTo = g_form.getValue('assigned_to');
        params.sysparm_parent_sys_id = g_form.getUniqueValue();
        g_service_catalog.openCatalogItem('sc_cat_item', '-1', params);
    });
}

-> create onLoad catalog client script on your catalog item to grab and set the value in whatever variable you want

function onLoad() {

    var url = top.location.href;
    var urlParameterValue = '';
    if (url.indexOf('now/sow') > -1) { // check if it's configurable workspace
        var url_cwf = decodeURIComponent(url);
        var workspaceParams = url_cwf.split('extra-params/')[1]; //Split off the url on Extra params
        var allParams = workspaceParams.split('/'); //The params are split on slashes '/'   
        //Search for the parameter requested
        for (var i = 0; i < allParams.length; i++) {
            if (allParams[i] == 'sysparm_assignedTo') { // give here the name of parameter to fetch
                urlParameterValue = allParams[i + 1];
            }
        }
        alert(urlParameterValue);
    }
}

Output:

I believe I have shared a working solution and you can enhance it further based on your requirement and developer skills

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏