How Active install field set on Software Installation table

[shivani42]

Hello,

I need to know that how the active install field set on the installation table. We have set up service graph connector when we run the import and software data is getting fetch from SCCM. Some records have active false and some are active true. What does that mean? Is these stating the install status on the specific machine. If it is active install means, the software is running on specific machine. when it is active false that means it is now uninstalled from that specific machine.

I read that this field is getting updated by a schedule job SAM - Adjust installs for excluded CIs but i checked in my instance we did not set up the property com.snc.samp.exclude_device_flag but still we have records with active false in software installation table.

[Community Alums]

Hi @shivani42 ,

hope this article by Daniel will help you to answer your question about "Active install"

Software Installations Table Attribute Review - ServiceNow Community

Active install (active): When the same software installation is discovered by multiple discovery sources, only one will be set to “active = true”. The remainder will be set to false. This is to avoid double-counting in reporting.

Additionally, when the com.snc.samp.exclude_device_flag system property is in use, software installation records representing software installed on matching CI’s will be set to “active = false”. This is to preclude their inclusion in reconciliation calculations.  The “SAM - Adjust installs for excluded Cis” scheduled job handles the setting or unsetting of the Active install attribute for CI’s impacted by the system property. For additional information on this system property

[Nayan Mahato]

Hi,

Does that mean if you have one discovery source for the installed software, the active install should always be true"?

In our case, I see we have only SCCM as a discovery source. However, there are 4 software installations with different versions, and all are showing active install "false."

Any help on this would be appreciated.

Regards,

Nayan

[shivani42]

Hello Sandeep, 

Thanks for explanation. 

But this property is not set up in our environment. But still we have records with active false.

[shivani42]

I checked it, we don't have same software discovered by multiple discovery soure.