- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2018 05:14 PM
Hi All,
In Software Asset Management, how are the software models created in ServiceNow? We have Discovery in place for getting the software data and the same is creating records in Software Installation table as well as in Software Discovery Model table. Even Normalization is working fine, once the data is there in Software Discovery Model table. But I wnated to know how are records created in Software Model table whether it is automatically done based on data we have in Software Discovery Model table or it needs to be done manually.
Kindly assist!!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-15-2018 03:41 AM
Discovery Models do not create Software Models. It is the loading of software entitlements with Publisher Part Numbers that create Software Models. If you have opted out of the SAM Content Delivery Service and therefore not leveraging the PPN Library, then Software Models will require manually creating.
With regard to the normalised Software Discovery Models, they are linked to the Software Model by the Discovery Map. Using PPN Library content not only automates the process of creating the Software Model it also auto-creates a Discovery Map that identifies the Publisher, Product, Version/Edition, Platform and Language that are associated with the Software Model. This map is also linked with the appropriate Software Discovery Models so that during the calculation of license positions, purchased rights (Entitlements are linked to the Software Model) and consumed rights (Software Discovery Models) are reconciled correctly . Note that there could be multiple Software Discovery Models associated with one Software Model.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2018 06:32 PM
It's auto creates when it finds new model by Discovery
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2018 06:44 PM
Hi Mike,
Thanks for your response. For us it's not getting created automatically. Data is coming in Software Discovery Model. Can you please mention the script which handles this in Servicenow or throw more light on exactly this automatic creation happens technically at the backend in Servicenow.
Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2018 06:55 PM
Looks like it was change due to SAM.
Doc - https://docs.servicenow.com/bundle/kingston-it-service-management/page/product/asset-management/task/t_CreatingNewModels.html
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎08-14-2018 06:59 PM
Hi,
In SAM Pro, if you are opted in to the SAM Content Delivery Service and use the Publisher Part Number (PPN) Library, when you are creating your software entitlements and the software product is defined in the PPN Library but not as a Software Model, a Software Model record is automatically created and assigned a Discovery Map.
When the software product is not available in the Publisher Part Number (PPN) Library and no Software Model exists, you will need to manually create a Software Model record by assigning the Publisher and Product from the Company and Product reference tables in the Software Model form. If the Publisher and/or Product do not exist in the reference tables, you will need to create a Custom Software Product record.
In Kingston, for subscription-related Software Models (e.g. Microsoft Office 365 Enterprise E5), when subscribed product (pulled in from the Microsoft Admin Server) is represented in the PPN Library but not as a Software Model, the Software Model record is automatically created and assigned a Discovery Map.
Hope this helps.
Mike Whalley
ITAM Business Process Consultant
ServiceNow
