How do I manage multiple software model version with 1 entitlement?

ladrake · ‎11-18-2019

Example:

I have a single software Model for SnagIt version 12 with 10 rights
I have 4 different versions of Snagit 12, 12, 12.1, 12.2 and 12.3
Each software model has 2 device installs
Result: The Software Model version that is associated with the Entitlement is compliant and the other version are not compliant

How do I manage the other versions to show compliance and an accurate license availability quantity in my License Workbench?

Daniel Slocum · ‎11-21-2019

Larry,

The SAM System Property which auto-creates models can be both a help and a hindrance. It's very useful for identification of SW in your environment you weren't aware of, but it can also complicate reconciliation in situations such as you've presented here. You might try turning the property to off in a Dev environment and removing the extra SW Models for which you don't have a linked SW Entitlement. Then go the route I first suggested of altering the Discovery Map section of the remaining SW Model to capture all of the 12.x flavors of Discovery Model you have in your system. Hopefully, this resolves the issue. If not, feel free to reach out to me. My email address is on my Community Profile.

Daniel

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Ron Lucas · ‎01-24-2020

Hi Daniel.

We have enabled "Content Service" to obtain normalized software from ServiceNow.

When I review "Software Discovery Models", I see a few "Snagit 2020 xxx" display names normalized as I would expect to version "2020". So it appears the ServiceNow team maintaining this data did it correctly for that version. But older versions of Snagit from "12.x" to "2019.x" are not normalized to "12" or "2019". They are normalized to "12.1", 12.2", "19.1", "19.2", etc. thus causing additional work for us as discussed in this thread.

I've encountered this same issue for some Adobe normalized data provided by ServiceNow and have opened HI tickets to confirm. They indicated errors on their end and have provided corrections in recent updates.

I contacted Techsmith sales who confirmed all "Snagit 12.x" installations are covered under the same entitlement for a 12 license.

Do you agree the "Content Service" should be providing normalized versions for all "Snagit 12.x" simply as version 12?

Thanks,

Ron

Daniel Slocum · ‎01-28-2020

Hi Ron,

I've been in contact with the ServiceNow Content team regarding your use case and they agree rules need to be updated. Can you please open a Case in our HI Service Portal?

Daniel