Hello SAM community, I wanted to share my latest KB finding about deprecated fields of SAM Pro, so that you can ensure that these fields are not used in your projects. The below content is part of a support case and KB1699116. Support Case Answer...
I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...
Does anyone know how the cmdb_software_component_model table is intended to be used. The docs site just says, "... stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform." However, ...
Hi All, I have integrated SAP SOLMAN (S4 HANA ) with ServiceNow. I executed the integration basis the steps mentioned in the ServcieNow document. The connection is live and data is flowing in for users and engines. However, the License Type column a...
Hello Team,Our organization is implementing SAM PRO in the next few months and our APM team will be the SAM Admins for the tool. I am trying to establish a set of daily, weekly, monthly functions for the team to identify training and workforce plann...
Hi all,Looking for some insight from anyone that has set up the Workday/Sam Pro integration. We are in the process of currently setting it up and have been asked by the Workday teams what information/fields are fetched from Workday. With the integrat...
Hi all,Hoping someone can help shed some information on a couple of tables.We have been doing some work with VMware and noticed that there are two tables that relate to SAM (VMware Discovered License Key Consumption + VMware Discovered License Key). ...
Hi Folks, I am trying to explore and understand the different sections in Software Asset Workspace. I am not able to understand how the data to be populated in the Lifecycle Management dashboard section. I also have gone though the doc link https://...
Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...
While reviewing Microsoft Copilot, an error message is displaying "This Software Model has not used any licenses due to an issue. Please look into the unlicensed entities and address accordingly. See Attachment
Hello, does anyone know by chance how the value of the "Potential Savings" field of the records of removal candidates is calculated?For example, I have this entitlementand my removal candidates mark this amount as potential savings My client is aski...
Hello, We have below use case from our SAM stakeholders which I think can be delivered through File based discovery. 1. Discovery of installed software that cannot be discovered by agent with SAM policies2. Detection of file paths for installed softw...
Hi All,Currently the IBM License Metric Tool (ILMT) integration is done with the ServiceNow, but it is not up and running, I got PEM certificate from IBM team, how can I upload the certificate into ServiceNow without effecting existing configurations...
Hello, I understand apart from discovering installed software from Add or remove programs or through file based discovery, how can Servicenow's agent client collector discover installed software from Microsoft Store apps.Additionally, we have noticed...
