Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro. There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...
Hi Community,The Microsoft Per Core license metric is no longer available in the License Metric lookup for our SQL Server entitlements. Only Per Core (with CAL) appears.The predefined Per Core metric record still exists, but its Metric group is blank...
Hi All,I have been facing an issue with Salesforce since we recently integrated Salesforce CRM Subscription data into SAM Pro.I reviewed the list of known Salesforce CRM Subscription Product Definitions (PSL identifiers) and found confirmed matches f...
Hello all, I am trying to install and activate SAM plugin with demo data to my PDI. I attempted it twice already but I continue getting the following error message: You recently requested the "Activate all Software Asset Management Professional plugi...
Hello All Customer is in Sandiego version of SAM Pro and we are planning to upgrade to SAM Enterprise.Could someone help me with the below ?We have entitlements loaded and software models published in catalog.What is the impact ?What is the procedure...
We have few records in Discovery Model where Normalization status is shown as "Match Not found" .We have tried checking the Normalization Jobs and it is running fine .But we found no records in Normalization suggestions table .Does this affect Norma...
Hello Friends, I have one interesting scenario. Have a software model with #of entitlements-5, and this software is installed on 2 machines, one machine has 5 installations with different versions whereas another has 5 installations with different ve...
Hello All,I am trying an integration between ServiceNow and S4HANA SAP system for SAM using ABAP program. SAP team provided us the WSDL URL, user name and password. I am trying to set up a connection but getting an error "SAMSoapHandler: Unable to ge...
Hi Team,I have developed a custom SaaS integration for Bluebeam using a custom Scheduled Job and Script Include. Currently, I am successfully importing subscription data into the Software Subscription (samp_sw_subscription) table and updating the Las...
Hello All, Regarding the saas integration , we received the subscription data in the respective tableNow I want to understand based on this subscription Do I need to create user allocation ?Or how this will work based on reconciliation and how the fi...
If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me somethin...
Hi Experts,In our organisation we are using Adobe Acrobat software. Some are using the licensed version and some are using basic free version. While discovery servicenow is not able to diffrentiate between the licensed and free versions as a result i...
Hello All, I have few entitlements utilized by contractor employees ,each counts 0.25 license.so i have created custom metric and that seems good Im comparing count from user allocation but as per the ootb feature one allocation taking count as 1 the...
We are facing an issue with Normalization .We have some records where Normalization status is shown as "Natch Not Found" ..and upon our investigation we found that Normalization Suggestion is table is empty in .Does this affect Normalization ?
Hi Folks,does anyone already check the result of the WS Core licensing out of SAM?for a licensing at the virtual layser of a WS 2022, Microsoft request a minima of 8 cores.Sam Pro is calculating with 4License metric used: "per core"See picture.Any co...
