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Resolved! Checking PPNs pre import

Is there any way I can check the part numbers of an import file before importing it.  I have an historic entitlement file with early 2000 lines of entitlement in it and the reseller has a history of of providing incorrect part numbers.  Ideally I wou...

andynewey by Tera Expert
  • 331 Views
  • 3 replies
  • 2 helpfuls

about SAM

I want to Implement Software asset management system project using My serviceNow PDI. Since SAM pro plugin is not available , can I use lab instance of SAM fundamental course to build my project?

AnkithaH by Tera Contributor
  • 320 Views
  • 4 replies
  • 0 helpfuls

Resolved! Software Asset Management

Can anyone help me to create a SAM implementation Project from scratch, by creating a software model, an entitlement, a discovery model and all the rest of the process using SAM workspace. If there are any sources which support my project please do s...

KavanaM by Tera Contributor
  • 512 Views
  • 5 replies
  • 1 helpfuls

About plugins

Can anyone help me out with the required plugins to install to achieve SAM project. And also the reason of why those plugins are required

KavanaM by Tera Contributor
  • 570 Views
  • 4 replies
  • 0 helpfuls

ITSM Simulator - Configure change management form

Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...

OyugiK by Tera Contributor
  • 915 Views
  • 5 replies
  • 0 helpfuls

CMDB data management task approvals always generated to admin

CMDB data management tasks approvals are always generated to admins. As per the documentation, https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/configuration-managemen... approvals are generated to admins if Managed by Gro...

Suganya12 by Tera Expert
  • 785 Views
  • 2 replies
  • 0 helpfuls

Microsoft 365 and Adobe subscription scheduled job fails

Hi, I'm looking for some insight on the latest com.sn_sam_saas_int (Yokohama sn_sam_saas_int) 15.0.17 update released recently, to resolve the failing M365 subscription scheduled job fails. SN send a notification to complete the app update which shou...

Dilshaad by Tera Contributor
  • 534 Views
  • 2 replies
  • 1 helpfuls

enquiry regarding Software Asset sample data

I am working to Create a SAM application to manage the company licenses internally for which we need to upload the sample data of licenses but whenever we try to upload an XL sheet we'll get a popup like "Upload bulk entitlements by entering data in ...

Software Model result impacting License required number

Due to Software model result incorrectly mapped in Software installation table records, I am getting incorrect license required number in "License Workbench". How can i update the software model result So it shows correct License required number ?

AnishM by Tera Contributor
  • 232 Views
  • 1 replies
  • 0 helpfuls

Resolved! Subscription user not present in ServiceNow SAM

Hi,  We have done Microsoft SaaS integration and it has pulled all the user subscriptions from the portal. But not all the subscription users are present in ServiceNow, some are integration related service accounts and some are conference rooms etc. ...

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Inconsistent Hardware/Software Model Normalisation

Hi Everyone, 1. Hardware Model Normalization is not working as expected. It appears to be normalising models for some assets, but other assets of the same model are not normalising, creating duplication when reviewing hardware models. 2. We’ve encoun...

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