difference between system property and base property
please specify detailed differences ?
Forum Posts
SCCM and MECM, what to use for software discovery and CSD for SAM pro implimentation
Hello All, We are using ServiceNow grahAPI for ServiceNow SCCM software discovery and also using MS intune graph API for cloud discovery, we are also looking for CSD for SCCM and Intune. what is the best recommendation for CSD, as we are looking to ...
reclamation rules with no metering data
I have got a requirement, consider there is no metering data, we have cmdb_sam_sw_install_list table with the list of software's installed with user list for each software, so i want to trigger the reclamation rule to all the software users,(to creat...
Elements included in Operational Integration
Hi, could somebody help me answer the following question: Which of the following elements are included in Operational Integration of a SAM practice?(3 options) (a) Software Retirement(b) Software License Contracts(c) Software Sourcing(d) License Chan...
Tracking phone services offered to our employees - software or hardware asset?
Hey everyone! I'm currently trying to figure out how best to handle phone services on my campus. Our university is very much like a small city, only we have a dedicated telecom/ISP. In our case, we offer phone lines to the campus, in the form of of...
Software Contract Data Analysis And Extraction with Now Assist
Hi Folks: Where can I find documentation on this new capability? Thank you.
HAM - Resource category on model category
How can we add map a resource category to the custom model category? We have created few custom model categories and we know that asset actions (from change, incident), normalization works only if we opt in for a specific resource category. Just wa...
Software Installs to be removed when no longer discovered by Intune
We're currently running Service Graph Connector for Microsoft Intune to pull computer/device/SW installation data into the CMDB.Now we want some automation in place which will remove the software which are not getting discovered from Intune or no lon...
Table Name for Subnet(CIDR)
Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban
SAM Pro _M365 : How to load unit costs for M365 entitlements that were imported using MLS file
Hi SAM Experts & Rangers, We have implemented SAM pro with M365 direct integration and entitlements imported using MLS file , we are seeing usage and entitlement but no unit costs or True up costs in the dashboards . Are we missing any data imports...
Resolved! Unable to view data in Office 365 Usage Reports (samp_sw_o365_usage_report)
Hello SAM Family, I'm unable to view data under Office 365 Usage Reports (samp_sw_o365_usage_report). We have recently integrated with Microsoft 365 (Direct integration). I'm able to view subscription data (samp_sw_subscription.list) Snip1 but in Off...
Oracle Usage report of License Positioning Report of SAM Pro does not match Oracle GLAS report
Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...
Difference between In Stock and In Use
I am trying to better understand the difference between the "in Stock" and "In Use State field options when it is related to the SAM Pro Entitlements. Ive reviewed https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/softw...
Resolved! Duplicate software models created
Hello All,In my production instance, I have seen duplicates software models are created. There is no DMap attached to them.I understand when there is no match found in install table , servicenow create a new record with specific publisher, product, v...
Smartsheet direct integration
Hello all! I was told that this is a great community, and there are several helpful members. So here goes. Has anyone successfully completed a direct integration for Smartsheet in the SAM workspace? The person (or company) that assisted with our in...
