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Resolved! SAM Pro - SolarWinds SKU
Hi team, I am trying to load SolarWinds SKU including Syslog Server and Performance Analyzer. I found the results in Discovery models but not getting any results after Reconciliation? Anyone has suggestion, how can I fix this publisher?
Software Asset Management ( SAM ) Simulator Task issue ( Reconciliation )
Hi,I'm stuck with the Reconciliation step. After performing the Reconciliation step and creating the software entitlement InDesign CC Software Model that is Not Compliant and supposed to be showing 16 unlicensed subscriptions, it is showing as zero. ...
ITSM Simulator - Configure change management form
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...
Needs to add the User id in the Source request UI page
We have a requirement like when we click on the Source Task button on the SAM related tasks it will popup a Dialog where it will ask us to give the entitlement type and how many allocations and to whom we need to assign. While selecting the user it i...
Resolved! Marking Active Install as False in cmdb_sam_sw_install table in SAM Pro.
Hello All, We have integrated Systrack application in ServiceNow to bring Software Installation details in cmdb_sam_sw_install table. And, it's creating a new record of Software installation every time in the table even in case of minor update also. ...
Resolved! How to Import Data in Bulk into ServiceNow - CSDM
Hello everyone, I recently implemented CSDM in my ServiceNow instance.We have Business Capabilities, Business Processes, Business Applications, Information Objects, Service Instances, Applications, Technology Management Services, Technology Managemen...
Software Asset Management Pro - Engineering License Management - Network Monitor
Hey all, I'm configuring our SAM Pro's Engineering License Management product. I am wondering from the community, from someone who has experience with the Engineering License Management product: 1. Does ServiceNow have a 'Network Monitor' product t...
Resolved! windows servers
What causes Windows servers to fail to populate software installed under Related Links, and how can this issue be fixed?
Resolved! Reclamation Rule in SAM
Hello Team,I am new to the SAM (Software Asset Management) module and currently exploring reclamation rules. I want to ensure I understand the backend flow correctly.I noticed that there are two different tables related to software usage:samp_sw_usag...
Check Compliance for Health Literacy advisor.
I have a task in the SAM Success activity details that requires checking compliance for the Health Literacy Advisor . Could you please guide me through the steps to complete this task?
Implement n-x versioning to track outdated software
Hi ServiceNow Community, I’m exploring ways to track how our installed software compare to the latest versions available from the vendor. Specifically, we want to:Identify when installed software are n versions behind (e.g., 3 versions behind the lat...
SAM Pro - Contract Rate Card & Expense Lines
Hi All, I have a question regarding the renewal contracts - we are creating the contract rate card manually and noticed that expense lines are getting generated on its own. Based on my research, it appears that expense lines on a contract are automat...
integratw with MSD365 Business central for procurement data
Vendor, PO, PO line, contract, asset with correct table and field mapping
How to create a software catalog item for multiple software that are installed with SCCM?
HI all, My development team has received a request to combine multiple Software Catalog Items (from one vendor) into a single Software Catalog Item. Then the user should be able to choose which software to install from a dropdown list (or using a te...
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