Hi Experts, We are implementing Software Asset Management and are currently uploading Software Entitlements through bulk import.Our requirement is to associate multiple contracts with a single software entitlement.During our analysis, we found that:C...
Hi all,Looking for some insight from anyone that has set up the Workday/Sam Pro integration. We are in the process of currently setting it up and have been asked by the Workday teams what information/fields are fetched from Workday. With the integrat...
I have a situation where a restricted reclamation record was set to closed skip as the users received a temporary exemption for the software. The exemption expired and we want a new restricted reclamation record to be triggered. We have noticed in ...
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...
I have created direct integration profile for smartsheet in sam pro. but what is happening there are 11k something for licensed one and 2k something for viewer. but in the smartsheet the licensed user are 11k approx and for free it is 11k approx.Sug...
Hi Everyone, I am new to ServiceNow SAM Pro and am currently learning it from scratch. I'm looking for guidance on the end-to-end investigation approach followed by experienced SAM analysts. For example, if a Publisher or Product is showing Non-Compl...
"Activate all Software Asset Management Professional plugins" plugin to be activated on your personal development instance: dev192872. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow...
Hi All, We have a requirement to configure ACC for endpoint (laptop/desktop) software discovery for SAM Pro, as we do not have SCCM, JAMF, Intune, or similar tools available for endpoint software discovery. Could someone please let us know the prereq...
Hello Everyone I am new to ServiceNow and our Business is moving from Spreadsheets to ServiceNow Assets and Requests. ( YAY!) We ship Assets to some Smart Lockers ( lockers that can be accessed by a Code to access a door that has the asset within...
Hi SAM Community,Looking for guidance on a compliance gap we're running into in our SAM Pro implementation — specifically around entitlements failing to match normalized discovery models due to a missing edition field. BackgroundIn our environment, t...
Hello Community,We are Integrating Slack for SaaS license management and using this document on ServiceNow: Integrating with Slack On Outbound HTTP log it is showing this error message: {"Errors":{"description":"non_org_teams_only","code":400}}Could ...
Hi everyone,I'm currently working on a project in my Personal Developer Instance (PDI) where I'm creating a custom Service Catalog with my own categories and catalog items.I've successfully created my custom catalog, and now I'm trying to reuse one o...
Hi What is the use of the field 'Ignore installs' on the Software product form. How will it work.
Hello, after doing a lot of tests, I cannot determine the reason of what seems a strange behavior, It's not clear If i'm doing mistakes in the configuration of Suites or there are some issues in the SAM OOTB Process. I explain what I mean: I simply n...
Explain SAM how it works without Discovery