How do I modify the Asset State to CI Install Status Mapping?

[ladrake]

Description: I cannot correct a couple of the Asset State to CI Install Status mappings. The two Asset State choices that are incorrect are "Retired" and "Missing". When I attempt to modify the existing Mappings, the options are greyed out. If I attempt to create a custom mapping, I get an error message.

Uneditable Asset State to CI Install Status Mappings

1. Navigate to Asset > Asset-CI Install Status Mapping

2. Click on "All" to remove the filter

3. Open the "Retired" Asset State Mapping
Notice that all of the fields are greyed out Cannot Create a Custom Asset

State to CI Install Status

1. Navigate to Asset > Asset-CI Install Status Mapping

2. Click on "New" to create a custom mapping

3. Select "Retired" for the Asset State and Configuration Item Status fields

4. Click "Save" Notice the error message

[Pratiksha Kalam · Accepted solution]

Hello,

Refer below link,

https://community.servicenow.com/community?id=community_question&sys_id=5bc7b59ddbdd97082d1efb651f96...

https://docs.servicenow.com/bundle/helsinki-it-service-management/page/product/asset-management/task...

If answer is helpful please mark correct!

Thanks,

Pratiksha

[ladrake]

Thank you!