How do we create reclamation rules for adobe?

[kiran kumar m1]

For some publishers like adobe , they wont provide last used date/last activity date , for such publishers how do we create reclamation rules ? based on what criteria do we create reclamation rules ?

[dreinhardt]

Hi @kiran kumar m1,

for the Adobe subscription part you'll receive the details from the Adobe portal based on the SAM Pro Direct Integration for Adobe. For on-premise/installed software you've to use a inventory tool which supports usage reporting. SCCM, Tanium and also the ServiceNow Agent (ACC-V) are able to track and report usage for installed software.

Best, Dennis

[kiran kumar m1]

Hi @dreinhardt (Dennis) , when we setup the SAAS integration for adobe it does creates a OOB reclamation rule which calculates based upon last activity threshold . which might be coming from (samp_sw_subscription ) table last activity field , if the data is not getting populated in that field , how does this calculation happens ? does the reclamation rule checks for any alternative tables for last used data ? does it has any alternate fields for that calculation ?

[Oscar D]

Reclamation rules will utilize Software Usage records to calculate usage and determine if a removal candidate should be generated based on your rules. See "samp_sw_usage" table. This table will be populated by either direct integrations or as @dreinhardt mentioned it will be populated by a scanning tool or you could have a manual process to populate this table. Great article here on usage: https://www.servicenow.com/community/sam-blog/understanding-software-usage-key-insights-and-benefits...

[kiran kumar m1]

Hi @Oscar D thanks for your response , but I want to know what happens in case of no last usage/activity data ? How we will approach such scenarios ?