How do you process SAM renewals in SN?

stingray1527 · ‎03-12-2018

We currently use HP Asset Manager 9.6 for all asset management needs. We use it heavily for handling software maintenance/support contract and subscription renewals and I need to know how this same process is handled in Service Now’s Asset Management Pro? What does it look like?

mikewhalley · ‎03-12-2018

I'm familiar with both ServiceNow and HP Asset Manager. One point to note is that Contract Management is an in-platform capability in ServiceNow, not an application that s activated in SAM Professional.

The functionality for tracking software license contracts is relatively similar in the two systems. One big benefit in ServiceNow is the ability to configure dashboards to easily track contract expiry dates, vendor contract statues and other key data attributes. Moreover, integration with the SN CMDB allows for the association of service offerings and contract rate cards to a contract, the latter of which can create expense lines for chargeback/showback purposes in the SN Financial Modelling module.

Hope this helps. Please note I've not used Asset Manager for a couple of years, so there might have been some improvements since then !

Mike Whalley

ITAM Business Process Consultant

ServiceNow.

stingray1527 · ‎03-13-2018

Mike, Thank you Very much for this information. Having never used it yet, this provides some hope for us. We are in the beginning stages of evaluating SN and SAM Pro and it's contract management part as a possible replacement to HP's asset manager. We will be upgrading our test sandbox to Kingston and then will be looking to find a way to migrate some or all of our HPAM database over to the test environment to see how it looks and functions when it come to the AM functions in general and mainly for contract management that we use it for. We have a team of four folks whose primary job is to monitor, track and renew software maintenance contracts and subscriptions. If you have any documentation or other forms of information on Service Now's SAM Pro that I can access I'd appreciate it. I've been asked to research this and then provide a presentation to management on it. I just went to the Columbus SNUG because there was a speaker on SAM Pro and found it helpful. Still searching for anything I can get my hands on to learn more. Thank you for taking your time to reply to my post and look forward to anything else that comes along.

Ken Bauman