On the Software Discovery Models list, there is a Software model column, but I understand this field is deprecated/legacy and SAM Pro does not rely on it for reconciliation.I know we can open a Software Model record and use Show matching Discovery mo...
Hello,I have successfully uploaded the Microsoft MLS Billing report into SAMPro and do love the outcome. I did notice that cost per unit was not written to the ServiceNow entitlement records. Have I done something wrong? The cost is critical in ou...
Hi All, We have a client requirement where we need to carry out a migration from SAM Foundation to SAM Pro for both Laptop and Desktop environments, covering SaaS as well as on-premise deployments for Microsoft and Adobe publishers. As part of the cu...
Hi SAM Experts & Rangers, We have implemented SAM pro with M365 direct integration and entitlements imported using MLS file , we are seeing usage and entitlement but no unit costs or True up costs in the dashboards . Are we missing any data imports...
We are getting below error while Importing MLS into SAM Transaction Data tab not found. Please upload a MLS document with 'Transaction Data' tab. I have inspected the file and it seems to be fine and has a Transaction Data Table with actual data,has ...
On the Software Model table (cmdb_software_product_model), I am trying to update the Product field (product) on an existing Software Model record. The field appears read-only/greyed out, and when I try to edit/update it, I get this message:Security p...
Hi SAM Forum,does anynore have an experience of a property or configuration required to consider the "user Allocations" from a License Entitlement in the Compliance result? For instance i created a license entitlement (alm_Entitlement) with 20 active...
Hello All,Can anyone help me to understand the exact definition of these field in the entitlement import template?Wanted to understand the use of Condition Name and Unit of Consumption so that I can we decide if I can skip or need to update these fie...
Hi everyone,I’m looking to confirm whether there is an out-of-the-box role in ServiceNow SAM Pro that can be assigned to users to provide view-only access to SAM data — specifically:Software Models (cmdb_software_product_model)Software Entitlements (...
We are trying to import MLS, which is an extremely large file, and unfortunately, there are size limitations in SAM Pro.Our base licenses have been purchased throughout many prior years. What is the best approach? Any guidance would be appreciated. T...
Hi Team, There are 1432 discovery models with the status "Match not Found"I raised these records to ServiceNow content team. But unfortunately, they were able to normalize only-151, Partially normalized-15, discovery models with Unverifiable/ Incompl...
Good morning,I am performing Adobe normalizations and facing some difficulties in identifying whether Adobe is a Reader or a Pro.Anyone who has experienced the same issue, could help me figure out how to resolve this situation?Thank you in advance.
Hi everyone,I am architecting a ServiceNow environment that will strictly utilize ITOM (Discovery & Service Mapping), HAM Pro (Hardware Asset Management), and the CMDB. We are explicitly NOT using ServiceNow for ITSM (No Incident, Problem, Change, or...
We are running SGC‑AWS(without SSM deep discovery) successfully for standard AWS resources - EC2, VPC, ENI, ELB, RDS, S3, DynamoDB, EKS, etc. However it appears that we are missing the Instances for AWS Workspaces.I understand that it is possible to...
Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...