Dear Community - Is there someone that is successfully using the Salesforce Spoke and getting the SaaS Subscriptions and Consumption data downloaded.Mine broke a while back without me seeing that it failed, went thru at least one SN upgrade and possi...
Hello,anyone knows what specific plugin required for Configurations > Monitoring > Connections?Thanks
Hi all, I have been pulling my hair out over this all day. I am looking at installation data I have a list of installations where they have the same display name, same discovery model, same DMAP yet some of the installations do not have a software m...
A normalized hardware model (Dell Inc. Precision 5000 Series 5540) is defined and a list of CIs created with this model. Discovery = ServiceNow finds an existing CI defined to this model and creates another normalized hardware model with the same nam...
Hi All,We have License under management set to False for one of the products for Adobe System but still after running the reconciliation we see that product on the dashboard in Software Asset Workspace.And we don't want that product to be shown on th...
Ever since the last release was applied, I have not been able to manage allocations the same.In the Entitlement record, on the user allocations tab, I was able to add a new allocation. Now when I double-click on the user field, I get an error :Secur...
Hello,We automatically create Incidents from Google Cloud (GCP) alerts using Flow Designer. The alert details are currently placed in the Incident’s Description.New requirement: preserve the full, original alert by attaching it to the Incident:If the...
Is anyone managing Microsoft Frontline licenses and devices inside SAM Pro? We are looking at both dedicated and share mode cloud PCs and just reaching out to see how others might be managing these in ServiceNow. The Cloud PCs themselves will be CI...
My main ask is simple... Is the Jamf Service Graph Connector normalizing the majority of the software installed on your Macs? For us, it normalizes some but not the ones I would think are the most basic. For example, very few of the native MacOS apps...
We utilize multiple SaaS application in day 2 day work.We are planning to utilize SAM to manage SaaS application. how does SAM detect/discover a SaaS application, as we access SaaS application via Browser. Thanks for guidance.
Hello team,How can I add a resource in SPM Project Management? I am currently receiving the following error message.Thank you very much.
Hi everyone,SAM Reclamation Candidates for Office 365 Integration job is completed, however, since July we have 0 reclamation candidates. We recently upgraded our instance to Yokohama (around July), and since then, we’ve been encountering the followi...
Hi, I want to integrate Microsoft 365 to ServiceNow for SAM, I know I could pull user data (including email, name of user) from Microsoft portal. However, is there any way for me to pull device number from Microsoft portal, as each user uses a laptop...
HI Team, I want a support from all of you as we want to integrate the License which is puchased for hardware devices like Cisco, F5 Load balance or infoblox with ServiceNow but we are not able to integrate OOTB, Please let me know how we can integra...
Hello, I wanted to ask why the SQL Server components are showing as individual products in Software Asset Workspace? If it is becuase they are individual products, are there any means to hide the components and just show the SQL Server only?
