Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!
Hi everyone,I’m trying to understand if I have configured upgrade/downgrade rights correctly for a software product.We have 2,200 perpetual licenses, all covered by active maintenance, so my understanding is that they should provide rights to use the...
Hi everyone,We are implementing the out-of-the-box Workday integration with SAM Pro and have a question regarding the Worker Category mapping.Currently, we have the following Worker Category mappings configured in ServiceNow:Hourly Worker → Worker Ty...
Hi,We are taking a look at Software Discovery, particularly what software data is collected.Discovery correctly populates the os and os_version fields on our Windows Server CIs. However, when we group active cmdb_sam_sw_install records by discovery_...
I am unable to activate SAM pro plugin on my personal developer instance. Does anyone know how to fix this?
How can we have a concurrent/floating license show compliant when the software installs exceed the license rights? With this licensing model, installs themselves shouldn’t be counted for compliance purposes. Since concurrent licensing doesn’t requir...
It appears the Confluence SAAS direct integration uses the last modified date in Confluence as the last activity date for software subscriptions. If that is the case, anyone that uses Confluence but doesn't modify anything will not have a last activi...
We are finding we have over 700 products that have a discovery model with no publisher and no software model that have been set to licensable. Does anyone know why ServiceNow would do that when they don't have a publisher - I would expect these to b...
Hi, we are finding that there are many discovery models set as licensable that do not have software models associated with them, that are not actually licensable. Microsoft has the most of these - for example Microsoft Start Experience App. This en...
Hi all,We have configured the SAP integration between ServiceNow SAM and our SAP system, and the SAP data has already been successfully imported into ServiceNow.We now have a requirement to update some fields on the SAP Connection record, specificall...
Hi,We are finding that ServiceNow has Discovery models set as licensable for non-business applications - for example Gabby's dollhouse, toilet training applications, etc. These do not have software models associated with them so we cannot mark them...
The requirement is to create a catalog item that allows users to perform a bulk import of license key data into the samp_sw_license_key table. When the user submits the catalog item with the bulk upload file, the system should validate the data befor...
Hi Community,We currently have 1,900+ discovery model records with a normalization status of "Match Not Found."We submitted these to ServiceNow for review. While only very few were normalized, and rest returned as "Unverified" or "Incomplete."What I'...
I'm interested in hearing how other organizations are approaching Software Asset Management (SAM) and software visibility within containerized environments. Historically, most software inventory has come from traditional discovery sources such as SCC...
Hello All I am trying to use the Last_usage data in SAM Pro for the purpose of reclaiming unused software licenses and Have been getting into issues with ACC connection, upgrade and data extract form intune. Has anyone run thru similar issues? any tr...
Hello everyone,I'm looking to connect with anyone who has experience using the Service Graph Connector for Netskope in conjunction with ServiceNow SAM Pro, specifically for identifying and managing SaaS applications.Our organization is currently eval...
