Hi Experts,In our organisation we are using Adobe Acrobat software. Some are using the licensed version and some are using basic free version. While discovery servicenow is not able to diffrentiate between the licensed and free versions as a result i...
Hello All, I have few entitlements utilized by contractor employees ,each counts 0.25 license.so i have created custom metric and that seems good Im comparing count from user allocation but as per the ootb feature one allocation taking count as 1 the...
We are facing an issue with Normalization .We have some records where Normalization status is shown as "Natch Not Found" ..and upon our investigation we found that Normalization Suggestion is table is empty in .Does this affect Normalization ?
Hi Folks,does anyone already check the result of the WS Core licensing out of SAM?for a licensing at the virtual layser of a WS 2022, Microsoft request a minima of 8 cores.Sam Pro is calculating with 4License metric used: "per core"See picture.Any co...
Currently we are renewing our Microsoft ELA, all previous model records do not have associated PPN's so they will be deleted. We have 22 new entitlements with PPN's, when bulk uploading the 22 entitlements over 1000 new models are created. Is this ex...
Hi, I am trying to understand how Adobe Creative Cloud software usage data can be obtained in ServiceNow SAM Pro.I have seen documentation and community discussions suggesting that Adobe SaaS integrations provide subscription and entitlement informat...
Hello Team,I have come across an interesting reconciliation scenario and would appreciate your insights.We have a software model with the license metric Concurrent License - Network. At the software model level, the reconciliation results appear corr...
My question is that in looking at my SW Install table, I have 50 install records of a particular software each related to a unique CI record for 'Installed On', yet 7 are Active Install = TRUE and 43 are Active Install = FALSE. How can it be that I h...
My previouse Zurich PDI was reclaimed back. Hence i requested the latest Australia PDI, when i try to activate plugin for Software Asset Management Professional, it keep getting failed.I have even released and re-requested a new PDI instance but fall...
Hello,OAuth 2.0 credentials and application registry is created and connection is validated using Postaman and flow designer. But still my integration profile is showing this error.
We are in the process of setting up the SGC for the Workspace One UEM integration and populating the mobile devices on handheld computing table. There is a field named# Status on the staging table, which is not returning any values. But from Workspa...
Hello Community,After spending quite a bit of time searching the forum for answers, I’m reaching out for help.I installed a Yokohama PDI, activated SAM Pro with demo data, and then upgraded the instance to Zurich. After the upgrade, I attempted to in...
We are currently onboarding Workday into ServiceNow SAM Pro and reviewing the Workday OOB integration capabilities.Our Workday contract uses FSE (Full Service Equivalent) as the primary licensing metric.1. OOB SupportDoes ServiceNow SAM Pro support W...
We have automated PA indicators with Collect records enabled. The scores and stored pa_snapshots reconcile correctly, and Classic Analytics Hub displays the complete supporting population. However, Next Experience UI > show records omits exactly 90...
Hello Expert, we have created the integration Profil for M365 and are getting all the accounts and subscription. in the accounts we have a lot of test and trainings user which arent considered because of not mapping to normal users. those entries are...