Costs, costs and costs

Hi all I am looking for guidance on the behaviour of SAMP and the consequences of entering a cost in specific locations. As license cost is so fundamental to the ELP and management of software, I would hope SN has allowed for all the way different co...

field styles - SOW

HiI need to make the number field red when the reopen_count field is greater than 0. I created field styles, should this also work in the SOW  incident form ???(Service Operation Workspace)  

SAMPro Bundled Software Discovery

Does anyone in the SAMPro space have an understanding of how ServiceNow handles discovering bundled software / software within a package? Have quite a specific use case from a client where some open source or smaller software are installed automatica...

Install SAM Pro on PDI

Hi All,Hope you are doing well. There are a lot of queries coming related to How one can install SAM Pro on PDI (Personal Developer Instance) and Unable to find Software Asset Workspace on PDI even after SAM Pro Plugin installed successfully, and etc...

Hardware Asset Workspace - Exports

Disposal Orders Planned Asset Assets    I need to export this list to audit Planned Vs Actual.  Is Export available in workspace?  Or do I have to flop over to Default and export thereWILL EXPORT in Workspace Ever be available? 

(KB1699116) Deprecated fields are not de-activated for SAM application (cmdb_sam_sw_install table)

Hello SAM community,   I wanted to share my latest KB finding about deprecated fields of SAM Pro, so that you can ensure that these fields are not used in your projects. The below content is part of a support case and KB1699116.   Support Case Answer...

Flow not working on TPM Table sn_apm_tpm_discovered_technology_run_log

I tried to create an incident record using Flow, on trigger when a new record is inserted into TPM table sn_apm_tpm_discovered_technology_run_log. Somehow it's not work when I tested with a new record in this table. I checked there is no access or AC...

What are Software Component Models (cmdb_software_component_model) table for?

Does anyone know how the cmdb_software_component_model table is intended to be used.  The docs site just says, "... stores component model records that serves industries and use cases across different solutions on the ServiceNow Platform."  However, ...

How to do Reconciliation in sam pro.

A day in the life of a SAM Admin

Hello Team,Our organization is implementing SAM PRO in the next few months and our APM team will be the SAM Admins for the tool.  I am trying to establish a set of daily, weekly, monthly functions for the team to identify training and workforce plann...

Please explain the concept of review and track the end of life (EOL) software products

Hi Folks, I am trying to explore and understand the different sections in Software Asset Workspace. I am not able to understand how the data to be populated in the Lifecycle Management dashboard section.  I also have gone though the doc link https://...

Please advise on the right way to use Maturity item /success goal/success activity

Hi Folks, Hope you all are doing all good!!. 1.How Maturity items and success goals and success activity and Value Builder tasks are linked with each other? Explain with one maturity item. If there is any template available , please share.2. How can ...