I have over 5 million software installs where assigned_to field is empty most of them are serves like ESX, Linux, AIX and some are computer systems, Ip routers , IBM Frame. Whereas, some computer systems, linux servers, network gear, windows servers ...
Hi,I am currently reviewing the Microsoft SaaS integration data in the Software Subscription table and wanted to share an observation regarding the Last Activity field.Under the Microsoft SaaS integration profile, I reviewed the following products:Bu...
Hi Community,I wanted to check if it is possible to capture or view last-used data for Adobe products within ServiceNow SAM Pro,Is last-used or usage-related data available for Adobe subscriptions in SAM Pro?If yes, how is this data populated (e.g., ...
Hello, we have SAM Pro and use the integration with Adobe. The client changed the contract and provided new information (Client ID, Organization ID, Client secret, and Organization ID). We have already configured the integration according to the docu...
By which method can we bring the installed Software details. e.g. discovery or 3rd party integration.
which fields in CMDB are required to calculate the Software licenses for these 4 productsVeeamCyberarkPalo AltoRed Hat
Which Plugin is required to update CMDB that will support SAM licensing for below softwareVeeamCyberarkPalo AltoRed Hat
Hi All, We recently setup the SCCM & Intune Service Graph Connectors in our environment and we have noticed that the discovery source for the Hybrid computers managed by both systems keeps switching between the two when the jobs run. So for example S...
Hi everyone,I’m encountering an issue in ServiceNow where some Reclamation Candidate records have empty Software Model and Product fields. However, when opening the related Subscription to Reclaim, the software/product details are present. Observatio...
Hi, I am setting up integration in SAM with salesforce CRM using the doc, but while setting up observed that the default The Connection & Credential field appears and is automatically set to sn_sforce_v2_spoke.Salesforce is already having connectio...
Hi All,We are currently facing an issue in SAM Pro where software installations are being discovered under web browsers. During discovery, products such as Udemy, YouTube, Viva Engage, and Outlook are being identified as installed software.The concer...
Hi there,I'm trying to leverage the lifecycle part of the dashboard in the Software Asset Management Pro plugin in my Xanadu PDI, and activated "Activate all Software Asset Management Professional plugins" via the Developer Portal. However, after act...
Hello all,I’m evaluating ServiceNow Field Service Management (FSM), specifically in the context of inventory and parts management for field operations, and would appreciate insights from those with implementation experience.A few areas I’m looking to...
I would like to know how to check software compliance in SAMPro and how to raise a software complaint. Could you please explain the compliance criteria and the step‑by‑step process to log a software complaint in SAMPro? I want to make the software co...
I am trying to understand how conditions set at the Software Model level should be reflected in reporting.I configured a condition at the Software Model level to filter installations based on Install Status. At the Software Model view, the results al...
