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Hello experts, We are assessing the best approach for moving an existing ServiceNow production instance to a newly provisioned, empty ServiceNow instance.The requirement is largely like-for-like, driven by a commercial/licensing change rather than p...
I have a scenario while working on syncing of fields between asset & CI . There are out of the box mappings between Asset & CI for hardware status and Install Status but there are other fields like life cycle stage and life cycle stage status on CI &...
Hello mentors,Since last 3 days I am facing one issue with Subscription Assigned field.Out of 565 subscriptions, only 3 subscriptions are directly assigned. Remaining(562) are given through 2 different groups.Now the problem is, for these 3 subscript...
This seems to be something that should be already solved for but I sure can't find it. We receive software subscription records from a SaaS provider, say Adobe. The UPN of the user on that record is different than what we have on the user record. For...
Hi Community, Has anyone integrated Qlik or Qlikview with SAM Pro. In our current project, the client wants us to integrate Qlik with SAM Pro for subscription and usage information. I couldn't find any relevant information for this particular publish...
Hi,I am currently working on setting up Agent Client Collector (ACC)on Windows devices in Test instance for SoftwareAsset Management (SAM) purposes specifically for software usagemetering. I am trying to collect software usage metrics (how many times...
Hi Community,I am currently exploring the possibility of leveraging Now Assist Skills for SAM within Virtual Agent Designer.I have enabled and activated the following skills from Now Assist Admin:Product Compliance SummarizationRecommended ActionsAs ...
Hi Can we get an indication of when M365 E7 will be available in the Content Library? Thanks
Hi Experts, We are implementing Software Asset Management and are currently uploading Software Entitlements through bulk import.Our requirement is to associate multiple contracts with a single software entitlement.During our analysis, we found that:C...
Hi all,Looking for some insight from anyone that has set up the Workday/Sam Pro integration. We are in the process of currently setting it up and have been asked by the Workday teams what information/fields are fetched from Workday. With the integrat...
I have a situation where a restricted reclamation record was set to closed skip as the users received a temporary exemption for the software. The exemption expired and we want a new restricted reclamation record to be triggered. We have noticed in ...
Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...
I have created direct integration profile for smartsheet in sam pro. but what is happening there are 11k something for licensed one and 2k something for viewer. but in the smartsheet the licensed user are 11k approx and for free it is 11k approx.Sug...
Hi Everyone, I am new to ServiceNow SAM Pro and am currently learning it from scratch. I'm looking for guidance on the end-to-end investigation approach followed by experienced SAM analysts. For example, if a Publisher or Product is showing Non-Compl...
"Activate all Software Asset Management Professional plugins" plugin to be activated on your personal development instance: dev192872. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow...