Table Name for Subnet(CIDR)
Hey All, Can someone tell me the backend table name for the 'Subnet(CIDR)' table under 'IP Filter Criteria' table? RegardsAnirban
Forum Posts
Health Check Dashboard not visible in Success Portal
Hi all, Has anyone had any issues with the Health Check dashboard displaying in the Success Portal? We have the latest ITAM Health Check application (2.3.2) version installed in a lower instance. We have admin access, but the dashboard is not display...
Close Skipping a Reclamation Candidate - Question
Hi all, Does anyone know what happens if you close or skip a reclamation candidate that is valid for reclamation? Will a new active reclamation candidate be created in its place the next time the "Identify New Candidate" job runs? Has anyone tested t...
SaaS software models
Hi Experts, I wanted to create a report which gives the list of SaaS products/software models we have in our environment. I see that there is a check box called "Subscription software".But, this indicates more about having subscriptions and not neces...
Oracle DB license usage data - incorrect
Hi Team, In the license usage report, For a specific country it is showing that it is using 16# processor licenses.But this is incorrect, it should be #8. Can you help us out, why as the result (or the calculation of Sam Pro) is incorrect, not trus...
Reconciliation report group by Company gives no result
Hi Team, At this moment we are using ‘’country’’ for reconciliation. However, we also tried to use ‘’company’’ with no results. Currently we are using this field ''Company'' in our NL entitlements. What can be the reason , why we don’t have results...
Oracle Usage report of License Positioning Report of SAM Pro does not match Oracle GLAS report
Hi Team, Currently many countries onboarded in Private Cloud. So currently I can track the Oracle DB usage of some countries in Sam Pro License Position Report. But missing for few contries. However, these results are available in the Oracle Glass...
Software Lifecycle Reporting for Software Installation
Hi All, Currently facing a challenge whereby the customer wants to report on "End of Life" Software models specifically where the installation 'installed_on' is not retired. Seems simple enough, where we run into issues however, is the duplication of...
ServiceNow sam pro reconciliation is partially completed
when we run the reconciliation for specific publisher then we are getting the below error message with partially completed status Please help to fix it. Thanks,Vikas
Companies - normalization - update the samp_sw_publisher and the sn_hamp_hw_manufacturer
How does the Manufacturer field on the samp_sw_publisher table get updated so that the Manufacturer can be normalized using the Normalized Company name in the cds_client_name table so that on the cmdb_sam_sw_install table the Company normalized is th...
Manufacturer value in ServiceNow is overwritten during every run of Intune or SCCM runs
In ServiceNow there Manufacturing value has been hard coded in-Service Graph Intune and SCCM runs discovery it changes the Manufacturing value how to fix this issue in every run there will be no impact on Manufacturing values whenever Discovery runs.
Resolved! Adobe Cloud integration for SAM purpose not working in development instance after clone
SAM pro was implemented and an integration with Adobe Cloud to download subscriptions was configured and enabled (According to the Servicenow documentation: “Integrate Adobe Cloud using OAuth Server-to-Server credentials”) for what is called OAuth Se...
ZScaler integration with servicenow
Hello Everyone, Does anyone worked on ZScaler with ServiceNow integration to create CI ?If so kindly share any inputs RegardsVengadesh
Workday Integration with ServiceNow – Access Issues with Integration User
Hi All,We are currently working on integrating our Workday system with ServiceNow to track software subscriptions. As part of the setup, we created an integration user in Workday and assigned domain security access based on the roles and permissions...
