Hi Community,We want to implement Microsoft Office Desktop license tracking. The client wants to bill the various departments internally.They don't have a SAM module, only IT Asset Management provided with ITSM license.So, the idea is to create Softw...
Hello, I need to transform data in cmdb_sam_sw_install table for which i have followed below steps:1) created data source of type excelexcel contains 3 columns( name, version , installed_on)2) through integrationhub etl im trying to perform the trans...
Hi everyone, we are facing issues as following could you please help us-The integration between Intune and ServiceNow SAM Pro has been completed successfully. However, the following issues have been observed post-integration:Publisher Name Missing: T...
Hi all,I’m working on a Transform Map to load data into the Software Entitlement table, and I need help with making a script-populated field (software_model) act as the coalesce field.Here’s my scenario:I’m importing data from a spreadsheet that cont...
Hi Team, Greetings All! I could not able to activate any available plugins with my developer demo instance access. it was sending email. Please refer the below email. Please assist me. "You recently requested the "Software Asset Management Profes...
Hi AllWe have subscriptions for Autodesk Fusion and, as there is no direct Integration for Autodesk, we manually export user data from the Autodesk Portal and do a Load Data of the users who have been assigned to Fusion into the Software Subscription...
I want to hide product/ remove product from SAM workspace.
Hello all! I have got a question about the Discovery Maps in Software Asset Management.The Discovery Maps are used to map (connect) the Software Discovery Models to the Software Models. Upon import of a Software Entitlement, if the PPN for the the gi...
Hi, I have a blank document and wanted to fill some fields from a record upon clicking some UI Action in ServiceNow form. Please let me know if anyone has ideas or something how to generate a PDF with this.
Hi all,I have some questions about SAMP True-Up costs. According to this post, True-ups are calculated based on entitlements among some other calculations. What if you don't have entitlements? Our current work around is to create fake entitlement...
Hi everyone,I’ve created a Service Catalog item for software requests where:Publisher variable is a reference to the samp_sw_publisher tableProduct variable is a reference to the samp_sw_product tableNow, I want the Product variable to dynamically sh...
Hi, I am able to restrict the duplicate asset creation via procurement process when CI/Asset is already present in the system. I have PO which is in Ordered state and while Receiving it, I restricted Asset/CI creation because of duplicate Serial Numb...
Hello all, In the SAM Workspace, there seems to be many fixed filters which I am unable to change. For some reason in the Success Portal, Under my Open activities, there is a fixed fitler for Active=true (which makes perfect sense) but there is also...
Hello, We have entitlements for Adobe Creative Cloud. What I am not sure about is how to get the suite components to get covered by the entitlement. We are getting subscription entries for CCSV which are apearing but there are entries for example tha...
In a SAM Workspace implementation, we've identified a large number of User Subscription records linked to M365 Integration profiles that do not have corresponding User records in ServiceNow. Upon further investigation:A small subset of these subscrip...
