What SAM workflows are available in SNOW OOB
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link product model with existing catalog item
1)How to link product model with existing catalog item. 2)what if we don't have product model w.r.t catalog item. is that need to make custom?
ACC-f agent upgrade policy and definitions doc or video tutorials
Does anyone know where I can find docs or video tutorials on how to create a policy and definitions for automatically upgrading already-installed acc-f agents across your enterprise's servers (Windows & Linux) and desktops (Windows and MacOS). We ha...
what is the best way to maintain GL code at User level
Hi Team, How the OOB SAM configuration for SAP ariba stores GL code information. I heard that GL code is a combination of few attributes and there will be a default code for each user and it can change based on the variance of those attributes which ...
SAM Pro - Consolidate different software catalog items to one.
Hi, We're looking to streamline our software request process. Currently, we have multiple catalog items for different software. We'd like to combine these into one central item. The goal is to then leverage the Source Request feature in Procurement f...
Autodesk Flex Token Compliance Management
Within my company, we have a lot of Autodesk users.Unfortunately, there is no (standard) integration between Autodesk and ServiceNow, so we have to work with exports and imports. We have users that use some of the Autodesk products very often. They h...
Cannot find any information on entitlement error
Can anyone explain this error to me? I am using a flow to update a software entitlement list and receive this error. I can insert the record manually. Any help is appreciated!! Error occured while inserting record: Operation against file 'alm_enti...
SAAS Connector and the Entra ID AuditLog Payload
Hi, we are enabling the SAAS Connector and bounding it the Entra ID environment. According to the description found here: Integrating with Azure AD . Because of the Delegated permission on the Graph API of "AuditLog.Read.All" the connector is able to...
Linking SaaS License Management to Entitlement Records
Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...
Is procurement_user/manager roles in servicenow are Paid or free under SAM Pro/HAM Pro
Hi, As we know Procurement model under SAM Pro/HAM Pro, if somebody outside SAM/HAM wants to work on Source request catalog task, giving them procurement_user role charges customer for SAM/HAM license or will it be charged as different license? Thank...
Resolved! SAM Pro, maintenance purchases
Fairly new SAM Pro user here. I am looking for confirmation. Can a maintenance only purchase be assigned to a sw model that has no original software purchase linked?
Resolved! Reporting on computers with no installed software
Hi all, I'm trying to create a report that shows all CI in the class 'computer' which do not have running software assigned. The aim is to identify the shortfall in terms of software discovery so I can isolate and address them. So far I have tried ...
Need help to configure mecm spoke
Hello All,Thanks for looking into my ask,we want to leverage mecm spoke to discover on Prem software installs aswell to get hybrid mobile device installs through intune. Help needed on how to use and configure mecm to discover on Prem software what w...
Licensing review certification for Software Products
Hi All, After weekly reconciliation, SAM admins are checking whether the licensing compliance results calculated are correct or not. However, there is no easy way to track which products have been reviewed and which ones are not. we have few ideas by...
Is Software Asset Management Professional for Engineering Application(com.sn_samp_eng_app)chargeable
Can anyone please confirm whether is Software Asset Management Professional for Engineering Applications(com.sn_samp_eng_app) chargeable plugin or not?
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