Software reclamation without SCCM

[david_myers]

I have been reading about the Software Reclamation functionality in Jakarta.   If we do not use SCCM how can we leverage this functionality to reclaim licenses that are no longer needed?  

We have a use case where on a scheduled interval they want to email the users assigned to software that will be tracked in SAM to ask if the software is still needed. Based on their response the software would either stay assigned to the user or a service request would be created to deinstall the software and unassigned the license.

I see Software Reclamation has functionality through reclamation rules to automate this but it relies solely on SCCM.   Is there any components of this application that can assist with this use case?  

From what I can tell we may be able to manually create Reclamation Candidate records but I am not sure how we can automate this on a schedule.  

[Community Alums]

David,

To determine software usage, you need to populate information in the Software Usage table. ServiceNow provides a plugin to pull this information from SCCM, but it is not required. If you have another source for this data, you can import from that alternate source. You will need to create the Import Set and Transform Map to bring that data in. Depending on how your usage metering source collects the data, you may need to do a little manipulation of it. I would start by taking a look at the attributes in the Software Usage record to see how they line up.

Reclamation Rules identify a threshold for software usage. If usage is found to be below this threshold, then a Reclamation Candidate is created. This has nothing to do with SCCM.

The Reclamation Candidate is a task with an underlying workflow. Unfortunately, the default workflow does not provide for alternate removal solutions beyond automated removal with SCCM and our Client Software Deployment, but it could be modified (make a copy of the original before doing so) to instead create a sub-task to remove the software through whatever processes you have in place for that (manual, alternate tools, etc.).

Ben

[nishikanthk]

Hi bsweetser,

Can you please tell me how the reclamation candidates are created ..i mean by any scheduled job or by running the reconciliation. i'm trying to replicate a scenario for creating the reclamation candidates by defining the reclamation rules and with the software usage data, but i see no records getting created. 

Thanks in advance

Nishi

[Community Alums]

Hi Nishi,

Do you have Software Usage data in your system for the Reclamation Rules to use? Is SCCM your source, or are you using some other source for usage date?

Ben

[nishikanthk]

Hi Ben,

Thanks for the reply. We are getting software usage data from other tool.  We have some usage data and reclamation rules in place, but i see no reclamation candidates getting created.