Missing Adobe SAM - Import Adobe User Subscriptions job

[BartłomiejL]

Im am missing SAM - Import Adobe User Subscriptions job in the "Scheduled Jobs" section, I have only SAM - Optimize Adobe Subscriptions job available.
Connections is validated, OAuth token is active.
What can be a reason for this?

[dreinhardt]

Hi @BartłomiejL,

this job is part of the following plugin "Software Asset Management - SaaS License Management (sn_sam_saas_int)", you should reach out to your platform team and request a plugin repair (see screenshot).

Best, Dennis

[BartłomiejL]

Thanks Danis,
Plugins was repaired however it did not help.
I've noticed that even if it's installed and updated in the Application Manager it's Inactive in the Software Asset Workspace. Do you know what might be the reason for this?

[dreinhardt]

Hi @BartłomiejL,

unfortunately no, it's probably best to open a case with ServiceNow and share the solution with us afterwards.

Best, Dennis