How Servicenow calculates SAM Pro licenses

[MercBuilding]

Hello All,

     Just wanted to check how Servicenow calculates the number of licenses used by the customer for SAM Pro, is it based on role we give to the users or number of tables been utilized for that?

Thanks!

[Nayan Mahato · Accepted solution]

Hi,
It depends on the resource type subscription unit.

• Managed IT Resource Types-
  “Server” is any physical or virtual server that is represented as a configuration item (“CI”)
  in a CMDB table listed below and managed by the Software Asset Management
  application.
• “End User Computing Device” is any physical or virtual non-Server CI in a CMDB table
  listed below and managed by the Software Asset Management application.

“SaaS Subscription User” is any unique User Principal Name in the SaaS Subscription User
table listed below managed by the Software Asset Management application.
Servers and End User Computing Devices are managed by the Software Asset
Management application when the installed software on the Managed IT
Resources is represented in the cmdb_sam_sw_install table.

Each Managed IT Resource Type defined in Section 2.1 will be counted towards a
Subscription Unit based on a predefined ratio of Subscription Unit to Managed IT
Resource per the table below:

Regards,

Nayan

[andrewrouch]

The above is for customers using the SKU for SAM Pro based on Subscription Units, there is an older SKU that some customers are still using which is based on a different metric Computer.  Talk to your ServiceNow account team if you aren't sure which one applies.