Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

How to Troubleshoot Reconciliation?

Robert Whyte
Tera Contributor

‎06-29-2023 10:43 AM

Hello

 

I'm facing an issue with the reconciliation failing in SAM Pro Workspace however I can't find any information or error on why this failing?

 

Any advice on where to look at the logs to understand what's causing this?

 

RobertWhyte_0-1688060492861.png

RobertWhyte_1-1688060544373.png

 

 

0 Helpfuls
  • 3,606 Views
5 REPLIES 5

Fatima S Sayyed
Tera Contributor

‎10-23-2023 03:32 AM

You can see the recon summary in "samp_recon_progress_summary" table, search the recon number in the Reconciliation result column.