How to access temporary variables from the pattern in the pre post pattern execution script?
Hi - is there a way to get access to pattern temporary variables in the pre post patterns script?
Forum Posts
Same User name is creating issue while transforming the data into User allocation table
Hi All,We are having an issue while transforming the data into user allocation table. In Servicenow's user table, we have multiple user where the user name is same for more than one user but in general they are different user because they have differ...
Resolved! Slow business rule
HI Team,I am trying to update all the record in cmdb_Ci_hardware table with value as false for Exclude from SAM filed.Following is the Background script I tried.This table is on global scope and I am runiing script in global scopevar gr = new GlideRe...
Excluding mobile app installs from license workbench ( Intune and SCCM discovery )
Hello ! We currently have SCCM and SG-Intune as discovery sources for SAM which picks up software installs on mobile devices. This causing our workbench to be inundated with software that we do not need to manage, it is also impacting our compliance ...
SG-SCCM integration
Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB, our SCCM svheduled jobs gives random runs auth...
Managing License Consumption Priority in SAM Pro
Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...
Resolved! SAM - Software Reclamation Rule - Total Hours Used
I was wondering if there was a way to set the Total Hours Used value so it can capture users who have not been using the software at all. How it works at the moment. I think the minimum number of hours you can state before software can be reclaimed ...
Resolved! Suggested Normalization is blank
Why would the suggested normalization be blank for suggested edition? Has anyone encountered this? And what needs to be done to correct it?
Resolved! ITOM to SAM integration possiblities
If ITOM is already implemented it is possible for SAM to utilise any of the Discovery from that module (ideally automatically without manual export/importing files) when setting up SAM or should you ideally setup the SAM Discovery and SAM module stan...
Attached screenshot. License Usage - Keep only relevant entries in LHS
Please refer attached screenshot. On Software Asset Workspace → License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use, so that stakeholders don't get confused. How do we accomplish this? I got suggestions s...
Duplicate serial number
Hi,Can someone share how to build a report that shows duplicate serial numbers?
Resolved! How to add attributes to the Contract attributes form on Software Asset management workspace
I am trying to replace the Lease Contract field with Lease Contract id on the SAM workspace view. I have done this by modifying the view, but my changes are not visible when looking at it thru the workspace I do see the changes when looking at the...
Seeking Insights on SAM Management Time Commitment
Hi everyone, I am new to SAM and am trying to understand the time investment required to effectively maintain and expand this module to achieve its full return on investment Could anyone provide insights into the typical time commitment for a SAM Ma...
Link software asset management to business application in the CSDM
Hello, We are on the process to start implement CSDM framwork and on our way to start using the Enterprise Architecture moduleHow can we link the business application to it's licence information / model ? Knowing that my application could be a SAAS a...
How do I make the approval rule just based on my entity in my risk event response template?
Dear experts, I am facing a problem where I just wanted to defined the approval rule based on my entity which for this entity any risk event is tied to it will have this specific approver. But currently in the risk event form, there are also others m...
