Hello, I've recently discovered that unlicensed installs are no longer visible for our Microsoft products when viewing the publisher under License usage. The first attachment is the Progress indicators for all of Microsoft, it does not display Unlice...
Hello @all, We have seen some duplicates software subscriptions records are getting created by ServiceNow through the integration. In software subscription table, there few duplicate users who have same subscription for salesforce product. We have co...
Hello, I’m having trouble integrating SAP with ServiceNow. I followed the steps described for SAP integration according to ServiceNow’s documentation (https://docs.servicenow.com/bundle/washingtondc-it-asset-management/page/product/software-asset-man...
Hi all,I was wondering if the "start date" or "end date" on the entitlement form impacts reconciliation.By default, "start date" and "end date" are only shown when the license type is "subscription" or "maintenance," but I am planning on changing the...
Hello Team, We have SAM Pro enabled in our environment and integration with SCCM is also done. Need to understand to get EOL and EOS data populated what information one need to upload in the tool. Currently we can see Installed Software data in cmdb_...
Where can I find which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data? This was a question in the CIS-SAM exam and is not documented. Possible answers: SAM A...
Has anyone noticed that if you paste graphics into the Knowledge article's body (we use SnagIt to copy/paste screen shots into our articles) that if you PDF the article those pasted in screen shot's don't appear on the PDF when exported??? We have a ...
I have finished my SAM Simulator course today but i didn't received any email regarding free Exam voucher. please let me know is that finished?
In the Washington DC release, not able to update purchase rights which give the total cost of allocations. Does anyone know how to unlock the purchase rights field so that updates can be made. Consequentially, this will adjust the total of cost for a...
My question is that in looking at my SW Install table, I have 50 install records of a particular software each related to a unique CI record for 'Installed On', yet 7 are Active Install = TRUE and 43 are Active Install = FALSE. How can it be that I h...
Does anyone know if there is a KB article with step by step instructions on how to mass import user/device allocations onto an entitlement in SAM? Also, is anyone familiar with the specific security role that is needed in order to be able to mass imp...
Is IBM SPSS (IBM SPS Statistics) supported within the SN SAM Pro IBM Publisher Pack?
when we integrate servicenow with Saas applications like adobe ,microsoft the usage data comes into Software Subscription table . How does this data gets normalised and I when I opened a record in this table below I can see software installation rel...
We're investigating options for automatically uninstalling software from a user device during a Reclamation workflow. I found some ServiceNow documentation that suggests other Client Software Distribution Providers besides SCCM might be available. ...
When we bulk upload the entitlements does the contracts data also links up based on PPN number or we need to load contract data as well ? How the contract data syncs up with the entitlements ? is that based upon PPN and software model does it syncs u...
