Can we see the REQs and RITMs on SAM workspace , just like we can see them in HAM(asset workspace)
Can we see the REQs and RITMs on SAM workspace , just like we can see them in HAM(asset workspace)?
Forum Posts
Why is the Status of a Product Compliant if negative balance in the Position Report?
Hello, I just finished the SAM Implementer course for the second time and I still can't wrap my head around 2 things: In this example, why is SQL Server Enterprise 2016 COMPLIANT if it has a negative license balance? The Compliant or NON Compliant i...
Exploring the possibility of having one software model links to multiple software catalog items
Hi, We are exploring an idea to name software catalog items with an end-user-oriented approach. What we are thinking is instead of using the software license name as the cat item, we would like to use the application name that built by the software...
How does web based usage is calculated on SAM?
Suppose I have a license for a desktop software and I instead of using it in the desktop I have used the application on the web or I dont have the desktop license and I used the application on the web does this data gets stored in In any of the SAM ...
Users on software usage table are not getting updated
Hi Team, When the scheduled job runs daily, we need the users on the software usage table to get updated.There are some out of the box scheduled jobs and script includes in the Software Asset management scope to update the users. But they seem to be ...
ServiceNow SAM - File .exe discovery & software installation table
Hello, As an example, If there was a 'java.exe' file packaged with Oracle on a server and it hasn't been installed - Would ServiceNow still classify this as a Software Installation? I am not seeing that happen but just looking for advice on expected ...
Citrix License Server Discovery
Citrix License Server Discovery Fails , Citrix license server pattern failed in Identification section, and unable to find the exactable process lmgrd.exe or lmadmin.exe. Did anyone discover the Citrix License server for SAM PRO
How the installs are calculated
Hi All, Can someone please help me to understand the function of this "Installs" tab?
Xanadu SamPro changes for EOL
Can anyone summarize the main differences/advangates for EOL tracking/reporting/management in the Xanadu release in SamPro? Thanks!!
Mapping bulk entitlement import fields to entitlement details
Hi all, bit of a noob to Sam Pro. I am looking at running a bulk import of entitlement but struggling to understand why the template does not match all the fields displayed in the entitlement details i.e. when double clicking on an entitlement entry...
Suppress Companies from being created from SG-SCCM Software import with Chinese characters
Hello All - During the Service Graph for Microsoft SCCM import, COMPANIES entries are being automatically created every day from the Software import.We spent a lot of time cleaning up the Companies table and I am looking for a quick solution to suppr...
Resolved! How do I get the Hardware Asset Management workspace?
Is the new Hardware Asset Manager Workspace only available in HAM Pro? If it's available as part of the main release, how do we enable it? It's not showing up automatically like some of the other workspaces.
Where can i see the list of vendors supported by SAM
Hi Team , We are currently implementing Software Asset Management (SAM) for a customer and would like to know where we can find the list of vendors and software supported by ServiceNow for SAM. Thanks in Advance,Subin
Software installation discovery
Hi experts, I have a doubt regarding software installation table. There is two fields 'unlicensed install' and 'Active Install' , what is difference between it . If I install a software in my device after discovery process what will be the state of t...
Software Asset Management - Upgrading Desktop software licenses
Since no documentation exists on this, i thought I had figured out how to do this but it does not seem to be working 100%. We have SnagIt, something we started purchasing decades ago so a lot of our licenses started at version 9ish. We maintained a...
