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How to create a software requested items??

I have number of software listed in spreadsheet and need to create a request items for requesting software.now the question hunting me is do we need to create requested item for each software? or can we go ahead with one request item?the request proc...

KM SN by Tera Expert
  • 1366 Views
  • 2 replies
  • 2 helpfuls

Intune integration - stalled software instalaltion records

 Hi All,We use both SCCM and Intune as discovery sources for SAM. Unlike SCCM, Intune doesn't manage uninstallation well, meaning that you end up with multiple records of different versions of the same software, as mentioned, for example, in this gre...

Aleksey4 by Tera Expert
  • 1086 Views
  • 3 replies
  • 1 helpfuls

Servicenow oauth integration with Jira

 Hi everyone,Integration is setup and able to retrieve data  from Jira portal but for around 1000 users the last activity data  on the subscription table is showing as Null...  Can someone pls help on this.. Thanks 

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mahesh85 by Tera Contributor
  • 1962 Views
  • 4 replies
  • 0 helpfuls

Resolved! Software installs not being consumed by conditional software model

Hi,As part of a process to clean up Adobe Creative Cloud installations for one of my customers, we have been creating software models with conditions to consume certain installs. One of these models targets installations with versions starting with 1...

Cairns by Tera Expert
  • 567 Views
  • 2 replies
  • 3 helpfuls

UI macro in incident table

Hi, I need to create a field to store a duration time in hours and minutes, I need this field to have an arrow to increase or decrease the hours and minutes, I achieved it through a UI macro, how can I store these values ​​in servicenow?   

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SAM Plugin activation status

I have tried to activate the software asset management professional in PDI but it still shows as plugin activating and my instance doesnot wake up. Its been more than 2 days and the status still shows the same. i cannot use my PDI. Any help would be ...

Raahul2 by Tera Contributor
  • 470 Views
  • 2 replies
  • 0 helpfuls

How to revert manually normalized discovery models?

Hello, We have a few discovery models that have been manually normalized and would like them reverted back so that they can be picked up by the daily normalization job. It's my understanding that you can't use the "Revert" button method on discovery ...

ClayB by Tera Contributor
  • 1110 Views
  • 3 replies
  • 1 helpfuls

How to use the Software Product Lifecycle Template?

Can someone explain to me how to use the "Software Product Lifecycle Template"? Is it use to request changes to specific data points for Software Products in the Software Product Lifecycle table? Also, as I understand the Software Product Lifecycle t...

Tom Frasure by Tera Contributor
  • 431 Views
  • 1 replies
  • 0 helpfuls

issue - CI not created from Asset

Hi everybody,  I need to create a CI on the "cmdb_ci_handheld_computing" table automatically when a Harware Asset is created.To do this, I followed the following steps:- I created a product model- I created a model category with CI Class "cmdb_ci_han...

roberta_s by Kilo Contributor
  • 916 Views
  • 2 replies
  • 0 helpfuls

Manual software usage import

Is there a simple way to import software usage totals for creating a manual software compliance position? For example - can I create a spreadsheet with a list of Software products/models and the usage number and import that on a monthly basis into a ...

hugh5 by Kilo Contributor
  • 1352 Views
  • 5 replies
  • 9 helpfuls

ITSM Simulator - Configure change management form

Hi guys, I am goin through the IT Simulator course after going through the docs. I have run into an issue which I am not able to solve at the moment and am wondering if there is anyone who is able to help. Kindly note I have been able to modify the f...

OyugiK by Tera Contributor
  • 353 Views
  • 1 replies
  • 0 helpfuls
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