Hi All,We are having an issue while transforming the data into user allocation table. In Servicenow's user table, we have multiple user where the user name is same for more than one user but in general they are different user because they have differ...
HI Team,I am trying to update all the record in cmdb_Ci_hardware table with value as false for Exclude from SAM filed.Following is the Background script I tried.This table is on global scope and I am runiing script in global scopevar gr = new GlideRe...
Hello ! We currently have SCCM and SG-Intune as discovery sources for SAM which picks up software installs on mobile devices. This causing our workbench to be inundated with software that we do not need to manage, it is also impacting our compliance ...
Hi ,We have SG-SCCM and SG-Intune in our project. The SCCM is using a midserver that belongs to a cluster and since other midserver in cluster doesn't have a service account with full access to SCCM DB, our SCCM svheduled jobs gives random runs auth...
Hi everyone, I'm facing a scenario in ServiceNow SAM Pro where our client has both Enterprise Edition and Professional Edition licenses. The Enterprise Edition includes downgrade rights, meaning installations that qualify for Professional Edition can...
I was wondering if there was a way to set the Total Hours Used value so it can capture users who have not been using the software at all. How it works at the moment. I think the minimum number of hours you can state before software can be reclaimed ...
Why would the suggested normalization be blank for suggested edition? Has anyone encountered this? And what needs to be done to correct it?
If ITOM is already implemented it is possible for SAM to utilise any of the Discovery from that module (ideally automatically without manual export/importing files) when setting up SAM or should you ideally setup the SAM Discovery and SAM module stan...
Please refer attached screenshot. On Software Asset Workspace → License Usage tab - on the LHS (Left Hand Side), we want to get rid of models that we don't use, so that stakeholders don't get confused. How do we accomplish this? I got suggestions s...
Hi,Can someone share how to build a report that shows duplicate serial numbers?
I am trying to replace the Lease Contract field with Lease Contract id on the SAM workspace view. I have done this by modifying the view, but my changes are not visible when looking at it thru the workspace I do see the changes when looking at the...
Hi everyone, I am new to SAM and am trying to understand the time investment required to effectively maintain and expand this module to achieve its full return on investment Could anyone provide insights into the typical time commitment for a SAM Ma...
Hello, We are on the process to start implement CSDM framwork and on our way to start using the Enterprise Architecture moduleHow can we link the business application to it's licence information / model ? Knowing that my application could be a SAAS a...
Dear experts, I am facing a problem where I just wanted to defined the approval rule based on my entity which for this entity any risk event is tied to it will have this specific approver. But currently in the risk event form, there are also others m...
I'm setting downgrade right and getting the error message: An inactive downgrade model already exists, please re-activate it.I'm unable to find a location where the inactive downgrade rights are listed, in order to reactivate it and wasn't able to ...
