why the software model is empty in software asset workspace in license metric result ?
Hi Team, Do any one know why the software model is empty under license metric result in each publisher?
Forum Posts
What is the best practice to do before performing update sets?
Dear experts, What is the best practices to perform an update set as in I need to customized the form and modules across different applications and therefore, the application scope will change quite frequently just like my default set will change bas...
How to get bulk software list added in the Service Catalog?
I am following the practice of adding Standard Software list in the Software model and then set it with the filter to get published in the Catalog for user to use that to get it installed. How to get that list in Software catalog in bulk? or what is ...
How to change the date/time appearance format
Dear experts, I am facing a problem where any date/time fields, the selection will appear in the corner of my screen rather than next to the field, and the appearance of the date/time field is weird as in the formatting and such is very off. I have a...
Device is not being shown in allocated to field ?
Whenever we source a license , it gets assigned to the particular user , but I am not able to see my hardware device name on the allocated_to field ? even i have a hardware device on my name ? does the hardware device gets attached automatically or d...
How does the license procured from vendor gets allocated to the user ?
When we request for a software , if we dont have enough licenses we procure them from vendor , whenever we procure them , it creates a record in alm_license table , but it doesnt gets allocated to the user/ device ,if we go by OOB Procurement -softw...
How to source a substitute model in a Hardware catalog request
We have 2 Hardware models - Macbook Pro 2022 and Macbook Pro 2021, but only Macbook Pro 2022 is published to hardware catalog, when a user requests for Macbook Pro 2022 and they are not available in stockroom, we are trying to see how we can source M...
Not able to see publishers on license usage tab in sam workspace ?
we have installed all the SAM plugins , but I am not able to see the publishers on License usage tab this is a reference , I am not able to see those publisher boxes on client workspace , I checked all the publisher packs are available in the system ...
SAM - Trying to create a direct new Integration Profile but it's just empty
Hello guys, hope you're doing great. I'm trying to create a direct new Integration Profile to integrate with a SaaS application (DocuSign) but it's just empty.I have admin, sam_admin and sam_integrator role and tried to clear browser cache as well.An...
Need to exclude devices from license consumption
HI Folks, We need to exclude some devices from Windows Server license consumption. Please guide us with the steps.
Can we Import Visual Studio Subscription Data into ServiceNow?
We are trying to bring in Microsoft Visual Studio Subscription into ServiceNow but it looks like there is no OOTB process available at the moment based on the following article. Has anyone done this integration in different way? Appreciate any inputs...
Applicable hardware is not being associated with reclaim tasks on hardware returns
Hello Everyone,please help me out of this issue,Applicable hardware is not being associated with reclaim tasks on hardware returns. I tested it in my Dev and Test, and it functions properly, but not in production. Could anyone possibly offer some adv...
Missing part numbers from content service
Our team is relatively new to Sam Pro and we were looking for how the mainstream deal with unrecognised part numbers in Sam Pro. There will always be unrecognised part numbers but the updating of the content service has a lag of a couple of weeks fr...
Resolved! ServiceNow Subscription
Hello! Has anyone ever been asked to have the ServiceNow Subscription licenses show up on the License Workbench so it shows the "licensed installs"? To show Rights Owned to Rights used to see where they are at cost wise outside of the Subscription M...
Red Hat publisher pack (IBM) how to determine order of license consumption
Hello, I've got entitlement loaded with proper metric (Red Hat, Per Socket Pair) and linked to the right models. The problem is we have both Virtual Datacenter consumption (high density clusters) as well as entitlements we want to use toward virtual...
