Software contract renewals & entitlement records
If an existing software contract gets renewed, should we update the existing software entitlement for that software, or should we create a new software entitlement?
Forum Posts
Resolved! Adobe <> ServiceNow integration using OAuth Server-to-Server
Has anyone set up or updated their Adobe <> ServiceNow integration since Adobe decided to deprecate the Service Account (JWT) credentials that are still referred to on the 'Integrate with Adobe Cloud' instructions? We're running Vancouver and need to...
SAM PRO renewal calendar
Entitlements without contract appear in Calendar based on End date, for License types:PerpetualSubscriptionEntitlements with contract appear based on end date of Contract, not end date of Entitlement.Contract model: Software License, Subscription, M...
benefits of having o365 integrated with SAMPro
Hi team, What all benefits does SAMPro gives when we integrate o365 with SAMPRO?will it help with below activiteis and if yes then how?1. License allocation2. License deallocation
Microsoft SaaS Integration - Bringing in values outside of User License Data
Hi All,We've established an OOTB SaaS Integration with our Microsoft Office 365 Portal and our ServiceNow Instance (Washington D.C. Release) We have User license data flowing into our Software Subscription Data, but our Microsoft Admins were curious ...
OAuth Access token is expired. Verify the OAuth configuration and click the 'Get OAuth Token'
We have successfully integrated ServiceNow with Okta for SaaS license management. The connection is established, and data is being received from Okta. However, the OAuth access token is expiring every hour, requiring us to click on the 'Get OAuth Tok...
SAM Pro integration with OKTA
We are currently trying to use the integration to pull the Okta information but our Cyber team has a concern about the performance of Okta in production with all of the API calls. Also is there a concern of the API calls timing out? Just looking fo...
Software Asset Management - Import SKU
Hi Team, Can you import the SKU (software version) into ServiceNow with Software Asset Management through an interface? Best regards BR
ITAM SAM & HAM kickstart deck, initial assessment, BRD scope, list of founation data. Please share!!
Hi All, I just started working for a customer and need some already prepared documents for the following:Initial & post assessment - list of activities which needs to be done to check current status of implementation and post implementationBRD - form...
Assing License to the User
Hi All,This is regarding the assignment of license to an individual user. Is there a way, where we assign the license in ServiceNow, and it automatically adds the user to a respective portal.For E.g. if we have request for adobe products, Microsoft p...
Software Entitlements
Looking to see if anyone has automated the creation of software entitlements within SAM Pro. Maybe have a table that consists of all the software purchases and then a trigger that auto creates the entitlements' based off the data in that table. Thi...
Resolved! End of life products & Lifecycle risk assessment
Dear Community,Currently working on software lifecycle reporting and risk assessment. At least 2 paths allow to visualize the lifecycle:A) From the Software asset overview and the "End of life products" widgetB) License usage > Reports > Software pro...
SAM - why is there a number for 'Licensed required by' but none for 'Installs'
Community, Howdy! Trying to figure out for CIS Datacenter, why there is a number showing for 'Licensed required by' but no number is shown under the 'Installs' tab. Any insights? See screenshot attached/below.
Resolved! Windows Server device consuming 80 CIS Data Center license
Hello community,Me again! Noticed something which I think is super odd but maybe you`ve encountered the same and have justified it - maybe.Situation: I have a windows server that is consuming 80 (yes 80) CIS Datacenter license when the Server itself ...
Renewal Calendar custom filter not filtering
Hi, maybe there are some of you who had similar issue.I got problem with creating custom filter in Software Asset Workspace in Renewals Calendar. We've tried to add new filter for vendors by cloning existing Publisher filter, but with adjusted filte...
