HRSD Implementation SAM Module

[JeetenderA]

Hello Community Members,

Is it possible to use HRSD integration with Service Now to remove the user and device allocation from Service now. If it is possible to integrate with SAM module?

What could be the process and how could we achieve that?

Can Service Now assist be used too?

[dreinhardt]

Hi @JeetenderA ,

 yes it’s possible to remove allocations in SAM Pro for users based on HRSD events.

I would recommend to build a flow which is started as part of the HRSD off-boarding process. This flow identifies based on the userID or any other unique identifier all related allocations for this user in table [alm_entitlement_user] and removes them. 

Option 2: Based on the user status you could also build a flow performing the same cleanup tasks, but without the challenge to integrate it with the HRSD flow. I would assume that HRSD offboarding changes the user status to Inactive/Retired/…

Hope this helps,

Best, Dennis

[JeetenderA]

Yes, HRSD offboarding process changes the user status to inactive/retired in Service Now, so what is the best approach to create the flow? I think it may require developer role?

[abirakundu23]

Hi @JeetenderA ,
Yes, It is possible in ServiceNow.
High level Idea:

Workday -> HRSD + SAM pro

Users profile automatically inactive when user terminate or leave from Organization. Workday detects leave or terminate event and sent to ServiceNow via integration (e.g. Workday API or Integration HUB).
In ServiceNow HRSD, create or update Lifecycle event case for this event.

User profile will deactivate from AD account or any other tool involved as well.

Initiate ServiceNow SAM Process to reclaim software license. Integrate ServiceNow with SAM Pro identify software allocated for users, automatically remove license and or move them to the license pool.

All activities should be logged in HR Life cycle event case.

Please mark helpful and correct answer if it's worthy for you.
 

[JeetenderA]

Thanks. But how could we proceed with implementing it in the Service Now. Do we need to do it from scratch or should ask one of the developers to create such flow?