Asset-CI Mapping: Install_state from CI to Asset

Is there any kind of known issue syncing the install_state from CI to Asset? The Asset-CI Install Status mapping includes this in both directions and the Update Asset Fields on Change BR is active, but any change to the install state on the CI does N...

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How to install Now Assist Admin Console in my PDI?

How to Install a Now Assist  Admin Console from the ServiceNow Store in my PDI? I'm facing issues installing it using the same ServiceNow ID. Please Give me step-by step guidance?

• Question

SAM_ Discovery map Issue

Hi Team, The software models are being created through the SCCM and Intune integrations. During my review, I identified more than 250 software models that do not have a Discovery Map associated with them. Additionally, some models are missing Publish...

• Question
• SAM

Nexus for Asset 2026 is Coming - FAQ Inside

If you work in Asset Management (SAM, HAM, CCM, EAM, or OTAM), put this on your radar. ServiceNow Nexus for Asset 2026 is an exclusive, in-person customer event returning this fall!   Event details: Dates: October 7–8, 2026Location: ServiceNow Global...

• Article

Managing Model Category for End Users

We have a use case where our org is very decentralized, with users who have asset management roles and can manage their own assets.We are currently using all Computer/Desktop/Laptop model categories, but we'd like to get more granular. Including poss...

• Question

Renewal calendar is not showing any data in SAM workspace , "No items to display"

I have tried all this mentioned in the docs The contract must be active.Contracts expiring in 90 days or fewer.The end date of the contract must not be empty.The state of the contract is active or expired.The substate of the contract is either Awaiti...

• Question

Should the integration between ILMT and ServiceNow automatically create Software Models?

Hi there I have some questions regarding how the integration between ServiceNow and ILMT is expected to work. We are on the Washington DC version of ServiceNow and have followed the ServiceNow documentation located here. We have successfully configur...

• Question
• IBM
• ILMT
• SAM

SAM- Publisher shows as unpublished even after having required entitlements.

 software asset workspace -> under License Usage -> Publisher shows as unpublished.

• Question

What License Metric to Use if the contract seems to be a Site License?

 Is this the correct License Type + License Metric? Per User (or sometimes Per Device) + Unrestricted ConsumptionQuantity = 1

• Question

How do I automatically skip transfer order line stages?

Hello community;   I am trying to modify transfer order steps to reduce the number of tasks that need to be done. I've tried using flow designer to no avail.  I want to reduce the number of tasks when transferring an item to get it ready for fulfillm...

• Question

Mastering Hardware Asset Management in ServiceNow-Chapter 2

Getting Granular with ServiceNow HAM: Asset States and Substates  In the last article, we talked about how ServiceNow Hardware Asset Management (HAM) eliminates the chaos of missing laptops, untracked monitors, and ballooning procurement costs. Now, ...

• Article

Not able to enable Microsoft publisher pack in ServiceNow SAM Pro. SAM Pro is activated already

• Question

SSH Corrupt Connection with aes256-ctr to Oracle Server

Hello!We are on Zurich and support for the aes256-gcm@openssh.com cipher with SSH not being released until Brazil. We need a way to configure Oracle discovery and compliance. We worked with our security team and now have permission to us the aes256-c...

• Question
• Discovery
• Oracle
• SSH

Prevent InTune SG from creating models

The SG Intune integration generates a new model for every ci it inserts rather than reconciling on an existing (normalized) model. How do I manage/correct this?

• Question