I NEED TO DO THE INTEGRATION WITH SERVICENOW

[AVINASH KULKAR2]

Hello All

i want to understand can we do the integration of servicenow tool with following different tool is it possible.

any one have any idea please let me know.

i search on google lot but not exactly solution got if you know anythink about any tool please let me know.

iGrafix	NA	NA
Cherwell, Tesma, Camunda	Unicorn, EPOCH, PA Desnshi Kessai, Shuchu Kobai system	DaaS Portal, Eworkplace, GPCLM, Service Aide
SCCM, Ansible, PowerShell	Intune	Leveraging DaaS,
SNOW Asset Manager	ITAM Tool	LATS

[Joe Ryder]

Hi Avinash.

SCCM: https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub/concept/configure-sccm-ihub.html

Intune: https://docs.servicenow.com/bundle/sandiego-application-development/page/administer/integrationhub-store-spokes/task/setup-ms-intune.html

Snow Software integration: https://www.snowsoftware.com/products/snow-servicenow/

Third-party integration for Cherwell, ZigiOps: https://zigiwave.com/cherwell-servicenow-integration/

There is not an integration between iGrafx and ServiceNow as iGrafx is process automation. These would normally be custom integrations you would create in either side depending on which is your source and which is your intake system.

If these do not work for your needs

If not part of the ServiceNow marketplace as a pre-built integration add-on or the integrations above do not work in your use case, what you would be looking at is a custom data source handler: https://docs.servicenow.com/bundle/sandiego-platform-administration/page/administer/import-sets/concept/c_DataSources.html - These could be REST, FTP, or some other method.

Note: These are custom integrations. There is very little in the public community domain that does a walkthrough on custom integrations end-to-end because of the considerations below. So be prepared to develop a solution using these foundations.

Getting information out of these tools is dependent on their capabilities. If they have a REST API, you can use that interface to bring relevant data fields into ServiceNow import sets. Transformation will then load the data into the correct places. There are a few considerations to be had.

1. You should have a working knowledge of where in the database the data is located. This can be extremely difficult for large, relational databases such as Snow Software's Snow License Manager (last time I looked, there were nearly 3000 tables).
2. Once you know where the data is, a data map from the field in the source tool to the field in ServiceNow prior to ever connecting the data is key. If required data doesn't exist in the source, you have to determine how to either auto-create the data point or join that source with a secondary source to get the full record you're looking for. That could require an additional integration or data input method.
3. Once you have this, you will need REST API and scripting expertise to make the direct connections (or create custom type data source scripts) to get the data into ServiceNow import set tables.
4. Finally, you need to build a Transform Map that gets the data from the import set table to the appropriate CIs or related records. This can be tricky if the data is also bringing in horizontal discovery relationships as those relationships (such as database-to-host relationships) are a completely separate table from the CIs.

If your organization is low on resources that have done this in the past or otherwise cannot determine the data schema of the tools involved, hiring a consultant group can save you hundreds of hours and thousands of dollars, as long as you have a very clear scope of work. 

[Allen Andreas]

Hello,

Please use an appropriate title for your question. It's not really necessary to have everything in all caps and no actual details as to what you're trying to do. It appears like clickbait and doesn't encourage most to jump right in and help you.

Thanks!