Import only Software data from Snow (ITSM Enhancer)

[vcicchirillo]

Hi,

We would like to import only Software data from Snow through the connector ITSM Enhancer (Product and Service Catalog Update & CMDB Integration), more specifically to populate only cmdb_software_product_model - cmdb_ci_spkg - cmdb_software_instance tables in ServiceNow, not other tables.

Is it possible to configure ServiceNow to do this? 

Thank you in advance.
Vito

[Andrew_TND]

Hello, it should be, I'm assuming its running off a daily import? 

All you will need to do is create the transform maps and point them to the correct tables, however this can be messy if its anything like intune as you'll have software models, packages and instances so you need to ensure you are following the correct hierarchy. 

Once they are received, simply set a scheduled job to run the maps normally once a day but depends how much data you have as it can cause performance issues if we're talking in the millions.

Please mark as helpful or if its resolved the issue, correct!

[vcicchirillo]

Hello, thank you for the reply.

Our goal is to do it through the ITSM Enhancer, the connector that takes automatically data from third-party tool (Snow) and import them in ServiceNow (the ServiceNow applications are: Product and Service Catalog Update & CMDB Integration - ServiceNow Store).
So, we would not want to do it "manually" through import, transform map etc. 

Is it possible to configure these applications in order to only get the software-related data from Snow and populate the tables mentioned above?

Thanks.

[Andrew_TND]

Hi apologies about the late response. No, when I say transform map you have that and robust transformers where  you receive the raw data from the 3rd party app and servicenow will convert that into a CMDB record. However from what I can see it looks like its workflow based and guides you through the process. Check out the install and configuration guide which should help you through it.
SNOW Installation Guide 

Please mark as helpful or if its resolved the issue, CORRECT!