[Important/Urgent] SAM FOUNDATION - REMEDIATION WORKING

kaushal_snow · ‎08-26-2025

Hi folks,

I have a requirement where I need to implement the remediation options that come out-of-the-box with SAM Foundation.

Has anyone worked on SAM Foundation or implemented it for any client or customer, and used remediation options when a reconciliation runs on a publisher?

Note: In my case, whenever reconciliation runs, it is picking Purchase Rights by default. I’m not sure how this is being populated or calculated, regardless of the scenario...

Let me know, please...

Rafael Batistot · ‎08-26-2025

Hi @kaushal_snow

May it’s helps you

SAM Foundation remediation options OOTB: Re-harvest unused rights, reclaim from inactive users/devices, purchase rights, or remove installations.
Why you only see “Purchase Rights”: It’s the default when no reclaim/re-harvest is possible. This happens if you don’t have reclamation rules or software usage data in place.
Fix: Enable/define reclamation rules and ensure software usage data is available. Then reconciliation will suggest more options than just “Purchase Rights.”

https://youtu.be/fV2RsDvICU0?si=l0GY-FC32oCIw41b

Bhuvan · ‎08-26-2025

@kaushal_snow

Refer below,

https://www.servicenow.com/community/sam-blog/optimization-vs-allocation-on-servicenow-sam-pro/ba-p/...

Check Scheduled job 'SAM - Identifying New Reclamation Candidates'. Script Include 'SamIdentifyingNewReclamationCandidates' is protected file and cannot read the content

Remediation rules automatically identify and create removal candidates which are used to resolve SW non-compliance issues.

https://www.servicenow.com/community/sam-blog/streamlining-software-management-with-removal-candidat...

https://www.youtube.com/watch?v=f13g9_6RMFA

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan