Inconsistent Reconciliation Results

[Brigham]

I am seeing inconsistent reconciliation results, in this case Adobe software. I have a pair of installs for Adobe Systems Character Animator CC 2023. 

One install shows Minimum Viable Software Model = Adobe Systems Character Animator CC while the other is EMPTY.

The SW Install with Minimum Viable Software Model is EMPTY is reconciling against Adobe Systems Creative Cloud All Apps Pro (which is appropriate due to Suite Component relationships to Entitlements.) On the other hand, for some reason the SW Install where Minimum Viable Software Model populated is reconciling against Adobe Systems Character Animator  CC (which does not have an entitlement.)

I don't understand why two SW Installs for the same software are reconciling differently? Both users have licenses allocated for Adobe Systems Creative Cloud All Apps Pro and should be valid. Yet only one of them is reconciling properly.

Any ideas how this happens and how to manage it better or to force proper reconciliation?

[dreinhardt]

Hi @Brigham,

you're welcome, glad to hear the result is now as expected!

With Xanadu ServiceNow introduced a number instead of a %, this is more intuitive for end-users (Software suites inference). In case of the "75% issues" (it's present for almost all suites) - we're reporting all inconsistency to the SAMP content team and the qulity is getting better (step by step).

Best, Dennis

[MateoBilandzija]

@dreinhardt  Dear Dennis, I would have a question regarding the inference number on the Suite Adobe CC Creative Cloud all Apps. Do I need to also set the Inference number or percentage on the Software Models too. Because Im having the circumstance  that my customer is fully licensed over the all apps entitlement but its not counting against it in any way. 

It seems like the normalized Discovery Models arent matching to the suite but they are strangewise. Im importing the client data over Intune and the Integration to Creative Cloud works fine and downloads me all Subscriptions. But its not matching in any Case against the Parent. In all Cases it does not finds a match. Also Suite inference is set extremly low because they dont have all Apps always installed.

Any advice would be helpful

[Brigham]

@MateoBilandzija you should only need to set the Inference percent on the Suite Parent software model record. Can you share a screenshot of your Adobe Systems Creative Cloud All Apps Pro SW Model showing the Suite Components tab?

[MateoBilandzija]

@Brigham I have 16 Products in the Landscape. The Suite contains 25 Products.

Suite Model Install Condition: Cant be set at OOTB Models

Software Model Inference Option:

Software Installations:

Âfter Recon:

[Brigham]

I think your challenge may be the "Always Mandatory"

• The mandatory setting specifies that the selected product must be installed, along with other products to fulfill the inference requirements.

I read this as meaning in your setup that to reconcile against your Creative Cloud All Apps Pro entitlement, a given computer must have all 16 of your "Always Mandatory" titles installed.