incorrect SAM Pro Content Library entries

[ajones5]

I am seeing a list of inconsistencies with the SAM Pro content library listing software models as "licensable" but the manufacture's website says it is not licensable. Is this a known issue? am i supposed to be reporting these findings? Should i open support tickets? what is the proper way to resolve these issues?

Examples: Adobe Systems Fresco; Logitech LWS Webcam software; FedEx Ship Manager

[Bhuvan]

@ajones5 

Log a support case with ServiceNow team and provide additional information on the discrepancies. They will check with Content team and make necessary modifications if needed or will provide clarifications for the behavior.

You can refer more information on content library from below link

https://www.servicenow.com/standard/resource-center/data-sheet/ds-content-library-machine-learning-n...

In addition, it would be good to check with your Account or Sales team for the mentioned product if there are any terms and conditions it to licensable or free and what is applicable in your setup.

If this helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan]

@ajones5 

Did you get a chance to review this as I believe the information provided should answer your question.

If my response helped to guide you or answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Karan Singh · Accepted solution]

Kindly refer to the knowledge base article below and submit a request:

KB: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0790305