Install application evidence/file directory
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03-16-2022 02:33 PM
Hello Experts,
Is there a way to see evidence or file path for installed software in ServiceNow. for example- C:\Program Files\Microsoft Office\Office16.
Thank you,
Parul Chaudhary
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03-16-2022 03:04 PM
There is a field on the Software Installation table for: Install Location, so it can be captured, but the discovery integration(s) need(s) to be configured to pull it in. The Service Graph Connector for SCCM, for example is not configured in the Software data source to pull this in but the SQL could be updated to include it.
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03-29-2022 12:40 PM
Hello Ken,
Thank you for your response, this is helpful. Could you please shed more light how software data sources be configured to bring this information in as I am not familiar with this process.
Thank you,
Parul
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03-29-2022 12:49 PM
If you enter SCCM in the filter navigator, locate Data Sources under Service Graph Connector Microsoft SCCM, click on that module, from the list of data sources, find and open SG-SCCM Software, and look for the SQL field. In that SQL statement, it can be modified by a developer to add another field to the select statement. Additionally the field would need to be mapped to the target table and field. To do this requires a developer.
