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The Software Lifecycle Product table is empty

Hello,I have a problem with the Software Lifecycle Product table, this table has no data, even after running the Scheduled Jobs that should populate it, it remains empty.I noticed that in the Software Product Lifecycle table there are no GA records, ...

andrea_m by Tera Contributor
  • 697 Views
  • 5 replies
  • 0 helpfuls

How to Make only the Submit button appear on pc_software_cat item

Hello Everyone, need your help for below requirement .AC1)I want to only see the submit button on all pc_software_cat_itemSo that it does not show Order now Button, quantity and draft Current state   Desired State :-     Note - How Find the respectiv...

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may13 by Tera Contributor
  • 295 Views
  • 4 replies
  • 2 helpfuls

Software Usage not coming from tanium for the product :Prometheus

Hello All,We have recently integrated Tanium with ServiceNow for computers using the Graph connector, and the imports are coming through fine. The software usage data is also being imported correctly for most products. However, we encountered an issu...

MDAQUIBK by Tera Contributor
  • 406 Views
  • 1 replies
  • 0 helpfuls

Resolved! SAM - Updating Existing Reclamation Candidates job failing

Hi all,One of the customers I am working with has the update existing reclamation candidates job failing and has done so for the past 8 weeks. We have an update set that was supplied from SN that would fix this but we are unable to apply it for vario...

Cairns by Tera Expert
  • 628 Views
  • 2 replies
  • 1 helpfuls

How do you bring in data from Install Location from SCCM?

We added install location to the sql code to the SCCM data source SG-SCCM Software AI.  (in green below) This works when running on SCCM database but isn't bring data into cmdb_sam_sw_install in Service Now.SELECTgroupID,DisplayName,Version,InstallDa...

PennyC by Tera Expert
  • 281 Views
  • 1 replies
  • 1 helpfuls

Resolved! Incident Form View

Hi Everyone ,     Right now i am working Incident from view enhancement related story . In that present my Org present view is like in below attachment(Incident present view) like one after one means one below another one is available . But my requir...

Resolved! Subscription Management and SAM licensing

Hi Guys We are implementing SAMP over the next month or so  Does anyone have a guide or tips on SAM's own licensing metrics and how the figures in Subscription Management are produced Thanks in advance Stuart

Stu2025 by Tera Contributor
  • 903 Views
  • 1 replies
  • 1 helpfuls

Manually Matching software Discovery Models

Hi All, Recently to work on some of the Health Check issues I have updated existing software discovery models from being automatically matched to a Software Model to one of my choosing.  In doing so I am see mixed results where the Software Model res...

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