Virtual agent - giving option to update comment other then approve or Reject

HI , We have integrated Virtual agent with Microsoft teams. We have a requirement when approver gets the notification to Approve/ Reject in Teams for RITM , we want to give one more ui action to update the comment without approve/reject  when the app...

SAP ABAP for Software Asset Management Version 5.0.1 can Compatibility vancouver patch 2 hotfix1

What is the difference between Software Model and Software Discovery Model?

I have two questions. 1. I understand that 'Software Discovery Model' imports data through Discovery.how does 'Software Model' data fill up? 2. what is the difference between Software Model and Software Discovery Model?

SAM Success Portal

Success portal is not visible in software asset amangement portal servicenow utah version.

Form is not visible in order guide

Hi Community, Firstly I created a new form and then later added that form in order guide. But in portal while testing, the form which i created is not visible under that order guide. Please refer the below snips for reference. Thanks,Spandana. 

How does subscription reconciliation work?

I am trying to understand how reconciliation to the License Workbench and more broadly when subscriptions come in works. For example, with installs, a discovery model is associated to the install, and that discovery model (assuming it is normalized c...

CAL

Provide full form of CAL license metric

Looking for a best practice approach for Software CIs

OOB ServiceNow doesn’t create a Software CI from the Software Model. While you would track the software with models, licenses and the installations in SAM Pro in order to reconcile the licensing. How do you make sure there is a CI? What is the best p...

Concurrent Licensing tracking without OpenLM Integration

Hi All, I am trying to figure out how to make one of our products compliant. It used network based concurrent licensing, however we do not have the Open LM integration, and I am looking for a way to make this product compliant without having to add t...

SAM PRO: Deleting outdated records in Software Installation table

Hi, In our organization we are feeding data into Software Installation table via a third party interface. We wish to keep only the latest records based on Last scanned date on a installed on device and delete all the older records. We have set below ...

Okta SSO Integration

Hi Team,   I want to understand the difference between Direct Integration profile and Okta SSO integration to get subscription users information which helps in reconciliation. I know what direct integration profile brings into ServiceNow instance but...