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Resolved! Generating lifecycle reporting on devices

We have been trying to build a report that includes the following: Publisher, Product, Full Version, Edition, Software Model, Discovery Model, Lifecycle Phase, Phase Start Date, Installed on, Class, Environment, and IP Address. However, it seems the ...

Bill Girard1 by Tera Contributor
  • 1477 Views
  • 6 replies
  • 4 helpfuls

Software Contracts

Is there any way to update the "Terms and Conditions" after a contract has been approved in ServiceNow ?

Software License Asset Management

Hello,  I was assigned to discover how the base system provides functionality to manage software licenses. Is this "Portfolio" module a base functionality? Does anyone have some useful info/links?Let s say we do not want to spend money on paid plugin...

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"rights not in use" remediation option

Hi All,I have a few thousand windows servers reconciled against a suite license. The reconciliation result shows a few hundred windows servers under "remove allocations". When I opened the "remediation action" record, it shows a few hundred under fie...

How to Track - Oracle Java Named User Plus

I am trying to track Oracle Java Named user licenses and I am not getting any results.   The per processor metric appears to be working but I am not getting any results for named user plus.    How is this calculated?  

Tonie by Kilo Expert
  • 624 Views
  • 1 replies
  • 0 helpfuls

Licensing Windows Clusters in SAMPro

Hello All! I have a question for licensing clusters in SAMPro. My company does not use ServiceNow Discovery to pick up servers in the environment and utilizes a different discovery tool. What needs to be enabled in the CMDB to do so? The relationship...

Long running Recon (Vancouver)

Has anyone noticed that All Publishers Reconciliation takes a lot longer to complete since upgrading to Vancouver. It eventually completes successfully but takes 3 times longer and has double the number of steps according to the Reconciliation Result...

Custom License Metric for Oracle Golden Gate

Can anyone share a sample script of Custom license metrics to calculate the Oracle Golden Gate (Per Processor) License?We installed the Oracle publisher packs but Oracle Golden Gate license is not working.So I'm trying to use the Custom License Metri...

Winny by Tera Contributor
  • 439 Views
  • 2 replies
  • 2 helpfuls

Resolved! Schedule Job - Sending a report

Hello,  Does anyone know why I don't receive emails with the report? I tried different 'run' options but never received anything.  

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