Resolved! Need help on updating the Model category in Asset
Hi, We have assets created now for few assets we wanted to change the model category from windows to linux can anyone please help me how to do this ?
Forum Posts
Resolved! How to add glide_list for existing variable attribute?
Hi, There ia already existing variable attribute : ref_auto_completer=AJAXTableCompleter,ref_ac_columns=user_name;email;manager,ref_ac_order_by=name,no_filter For list collector type in ATF I need to add glide_list How can I add glide_list for the a...
Import / Transform map not accepting non-english language
Hi Community,I am trying to import SW Entitlement Data (in Japanese) but am currently struggling with importing the license metric.The issue I'm facing is that the license metric does not accept Japanese characters and only accepts English options, e...
When troubleshooting records in the Software Usage table (samp_sw_usage) there is no created, created by, updated, updated by fields. Why would ServiceNow do that?
ServiceNow has a dictionary attribute on this table's collection record called No system fields. Anyone have any guidance why ServiceNow would do that? It makes it nearly impossible to tell where the record came from and when it came into existance.
SAM Core vs SAM Foundation
Hi - is it possible to use Software Asset Management in ServiceNow without a subscription? I want to use the out of the option but having a difficult time finding any supporting information on how to do so - it all ends up with some level of subscri...
Resolved! Duplication in Software Installs table
Good day to all. I am relatively new on the Software side of things, and really, it's in another department's hands, but discovery is kind of my area.The issue I am having is that on our servers we are getting data from SCCM SG and ServiceNow discov...
Additional Software Model Lifecycle phases can be added as ________.
I am studying for my CIS-SAM exam and I am looking for questions on the internet just to make sure I am prepared for the test. Nonetheless, I have just came across this question, which I don't know the answer of:"Additional Software Model Lifecycle p...
show the compliance report splited by department or cost centers possible?
Hello,do you have an experience on how to split the compliance report by departments or cost centers?For instance when i have the same Product used in the different entities and each own its entitlement, i would like to see a compliance at entity lev...
Incident Access Control
Could you share some usecases adding ACLs or qury BRs on Incident table?I'd like to know the purpose and what fields are used for the control.
Software contracts with multiple cost centers
background - our procurement platform(s) do not and will not be integrated into SNprocurement data goes into a datahub, this includes the contract #, contract admin, start/end, cost centers, etcdatahub data will import to SNIn the default contract fo...
Resolved! What is the relation between contract and software entitlement - can we make them work together?
Hello I am trying to link between the contract and software entitlement. I see that there are contract fields under the software entitlement but they are not link to the contract that can be found as different entities. Same from the contract there i...
SAM Pro Capability in Broadcom bundling
Hi All - Greetings !!! Case:Recently VMware was acquired by Broadcom, so the licensing is also transferred to broadcom and also it is available as bundles. Example VMware is one of the application in the bundle along with other applications. Question...
How does Saas integration data sync up with entitlements?
when we do Saas integration with any of the publisher the data comes into samp_sw_usage table right . Now how does this data gets sync up with the entitlements ? do we need to import entitlements for this separately just like we do for others ? how a...
Servicenow Oauth2.o integration with Jira
Hi Community, while I'm generating OAUth tokens..getting error as - "This app has not requested any supported Atlassian scopes. Check the authorization URL for your app and ensure that it includes valid scopes." Does this something needs check from S...
SAM Pro Lansweeper Integration
Hi all,we are currently checking the possibilities for connecting the software asset mgt. with lansweeper. The enduser devices and software installations are all stored in lansweeper inventory, so it might be an easy way to get the data to servicenow...
