Instance is over-allocated on SAM Licenses despite us not currently using the application

tahnalos
Kilo Sage

‎01-18-2024 01:46 PM

Hello

 

We currently have a subscription agreement for a capacity of 1600 licenses on Software Asset Management.  We have not touched the SAM module as it is currently being worked on by our ServiceNow team however we got a note from ServiceNow Auditing that we are currently allocating 2500 licenses.

 

How is this allocation calculated?  Would like to know where these licenses are being used.

 

Thanks

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dreinhardt
Tera Sage

‎01-22-2024 12:28 PM

Hi @tahnalos,

please check the ServiceNow internal subscription management to get insights about your current SAM Pro spend.

View license report for the IT Asset Management application (servicenow.com)

 

Best, Dennis

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