Internally created Software Lifecycle type

[RachelGB]

I created an Internal Software Lifecycle type for the Zoom Workplace App we are using as it is not EOL or EOS based on Zoom's Version enforcement for users and admins.  How do I ensure the software model associates to the Internal Software Lifecycle I created?  It shows as 'Active' but the Content Active shows as 'Not applicable'.   I just created it today, Jan 2, 2026.  Do I need to wait a certain period of time or it there something I need to have my Service Now Admin do?

[dreinhardt]

Hi @RachelGB ,

please execute the following scheduled job to update the report. The job is running by default weekly.

Software life-cycle process

The scheduled job SAM - Generate Software Lifecycle Report aggregates life cycle data for all normalized software products which have non- zero installation counts. Each record on the Software Lifecycle Report table displays all life cycle phase columns along with their corresponding phase start dates, if the date is available.

https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...

Best, Dennis