Is there any way to check the adobe publisher pack payload ?

[snow57]

Hi Team,

Is there any way to check the publisher pack payload and the publisher pack payload is configured using the integration profile. Please guide me on to acheive this .? Because the user allocations data, software installations data and software discovered models data are not showing the similar count . As a result, the publisher is non-compliant .  Please guide me on how to acheive this.

Thanks,

[snow57]

Hi @dreinhardt ,

Did you face any of this situation or could you please help me how to proceed if we are facing this situation ? and the situation is in the link posted below :

https://www.servicenow.com/community/developer-forum/sam-pro-compliance-issues/m-p/2660414

Thanks

[dreinhardt]

Hi @snow57,

for the second situation yes, hope this helps

Q: We have checked and found that some software products are showing as licensable in SAM pro but in actual they are non- licensable. So is there a way we can make the list of products licensable  to non-licensable. Or can do do something so that those products are not shown as non-compliant in the license workbench.

A: Product types can be updated on a product’s edition level using the Custom Product License Exception Rules [samp_cust_prod_lic_excep_rules] table. For cases where certain editions are non-licensable, the product type gets updated automatically if the exception rule is defined in the Product License Exception Rules [samp_prod_lic_excep_rules] table or the Custom Product License Exception Rules [samp_cust_prod_lic_excep_rules] table. However, if a product is non-licensable, an exception rule can’t be created for ​a licensable edition. For this case, you must raise a case with the Content Service team​ with supporting documentation and the team reviews ​whether the edition must be tagged as licensable. Content updates for Software Asset Management

Best, Dennis