LeanIX Integration - Operating Systems

[Tuna]

We have a CMDB. We don't have SAM Pro.

Integration with LeanIX works as expected.

The challenge we face is that LeanIX expects operating systems as a dedicated entity (table) and wants to establish a relationship between this entity and the host via:

• Mapping Table
• Reference
• CMDB_REL_CI

ServiceNow stores operating systems as choice fields on CIs. Therefore we are not able to provide them as relation to leanix.

However, we have tried to provide the operating systems from the sys_choice table as a separate entity which works, but then again when we try to define a relationship in LeanIX between host and os it does not work because there is no reference, mapping table or way to define a relationship in cmdb_rel_ci between a CI and a sys_choice entry. 

Another approach was to create the operation systems in the cmdb_software_product_model and then create an entry in cmdb_rel_ci to link both via relationship type Runs on:Runs but software models are not selectable neither as parent nor as child.

Has anyone had the same problem with LeanIX and can show us a solution?

[jayendra_saxena]

Hi Tuna, i am also yet to start this integration however i am doing the planning now to do this integration

let me know if you have any standard process followed.

Thanks,

Jay