ServiceNow support has suggested to integrate with OpenLM. But we do not have OpenLM installed in our network.Concurrent Licenses license metrics are visible only if the Software Asset Management Professional for Engineering Applications (sn_samp_en...
Hi all, I'm new to SAM Enterprise, coming from another tool. We have need to create new Publisher, Publisher Part Number, and Software Product records in cases where those items are not available in the Content Library. Can someone provide details ...
Hi, We have recently upgraded to Washington release and post that M365 integration and Adobe integration profiles are not working. For Adobe we need to follow OAuth integration setup but for M365, when i look at the docs it still has the same steps ...
We recently completed the import of our MLS. Upon review of the SQL Server software models, I noticed that the "Any Version and/or Edition" is "Not Compliant". The License Metric Results show 124 Device CAL licenses owned with 0 licenses required. De...
Looking for best practice on how to track subscription entitlements in SAM Pro. I have a subscription entitlement for 10 licenses that are good from 12/2/2023 until 12/1/2024. In June we are purchasing 5 additional licenses which are for the same c...
Hi Guys, Could you please assist me with the unlicensed installs I get a count on the reconciliation results for a product with 50 unlicensed installs but I do not see the same count on the License position report. Instead i see as 'Zero' Metric Grou...
Oracle MySQL is licensed by number of sockets. There are two license types: 1-4 socket license5+ socket licenseWhich license metric should I use so that license compliance calculation are correct? Note that it is the physical host which needs licensi...
I'm seeking a recommendation for how to handle the cleanup of Software Installation (cmdb_sam_sw_install) records when computers are retired from use and returned to stock. There doesn't appear to be an out-of-the-box process to purge these, and nei...
For Adobe, Dropbox, and Miro Subscription we have a Ture-up licensing model.I have set this up as follows: -One entitlement for the number of licenses we have at the start of the contract.An unlimited entitlement for the true-ups. The problem I have ...
What is the best way to solve the issue with missing costs for installed licensed software that does not have an entitlement and hence the license dashboard does not show the metric or the cost? If someone installs something that is not licensed, i...
Hello Experts,The following discovery model was normalized by a custom product created locally and it seems someone deleted it mistakenly. We have recreated the custom product, but the form is not letting us update the product again and there is no o...
Hi exprat I would like to know the methodology and ideas for configuration management and asset management using SCCM and manual import without using SAM Pro. ■Problem・SCCM uses SAM tables to update the installation status of PCs and software, but ca...
Hello everyone, I’m currently exploring the capabilities of ServiceNow, specifically regarding its ability to collect inventory data and calculate licenses for VMware's vRealize suite. I’m interested in knowing if anyone has experience or insights on...
We have a question about SAM and HAM administration. Does the person managing only SAM Profesional and HAM need:Catalog Admin (catalog_admin)Knowledge Admin (knowledge_admin)Report Admin (report_admin)SAM Admin (sam_admin) - We know they need this ro...
Hello everyone, I have an issue related to product models, assets, and configuration items (CI) within our ServiceNow CSM installation. Our implementation partner initially configured the relationship between product models and companies as a one-to...