This discovery model, "Microsoft SQL Server 2016 (64-bit)," doesn't specify an edition. We discovered 50 devices with this model installed.We searched these 50 devices in the MS-SQL instances table (cmdb_ci_db_mssql_instance) and found multiple editi...
Good day,I'm using SAM Pro with my instance version set to Tokyo. I have a Microsoft 365 entitlement that's due for renewal. After receiving the renewed license, I'm unsure whether to add a new entitlement with a new software model or update the exis...
Hi buddies, Currently I have SAM Pro in Vancouver release, integrated with Intune. I'd like to automate the reclaim for office 365 E1 and E3 subscriptions. Could I do this with Intune, or Intune spoke? As an additional question. The out of the box re...
@SrinivasRamanu1 I've attempted to research relevant ServiceNow documentation/training, YouTube videos, and forum posts for clarification on multiple SAM reconciliation topics. Are there suggested resources that expand on SAM topics to assist in tr...
Hi, I am looking for a solution where I want the cost details of all my software spends and single unit price of rights. I have seen this good slide(attached) on "How SAM works on a high level" and there are three different ways what you have shown1-...
Has anyone used the Resource Consumption license metric on the entitlement form under the Common Metric group. I'm not sure how it should be used and what it is for and havent found any documentation to explain. Thanks
I have created a Zoom integration profile & I see it runs 2 daily scheduled jobs. One to download events & the other to download subscriptions. I noticed the download subscriptions job fails every time with a "Cannot read property "message" from unde...
I've recently been seeing reconciliation jobs failing. Even when I try to run reconciliation by Publisher. Does anyone have any ideas as to what could be causing a failure or things to check? Thanks in advance.
Hi Folks, i have couple of questions regarding SAM implemementation:1.In My System i have Microsoft SCCM configured in order to populate ServiceNow CMDB.2.All required plugins are installed for SAM.3.I have no data populated in software usage[samp_sw...
Hi, Does anyone already implemented a way of working to obtain from Lenovo the Asset warranty end dates and make these dates available on the Lenovo Assets in ServiceNow? I am thinking of a scheduled batch process to collect and update this info on a...
We are currently testing the Software Asset Management .I created a software entitlement and now want to allocate a user to the entitlement.I am in the user allocation tab. How do I manually create such an allocation? There is no new button or someth...
What are the required CI attributes per CMDB Class and relationship information that SAM Pro requires?? Since I could see following details around CMDB health in the 'Implementation best practices for ServiceNow Software Asset Management' guide. Serv...
I am SAM Professional, my client's ServiceNow instance is on-prem and UTAH release and I want to upload Software Library in that instance. Can I upload Software Library (Vancouver) file to my UTAH instance or I should upload the UTAH file only? What ...
Hello, If you have a product that has XYZ 1.12.123, do you usually normalize as 1.1 or 1.12 (I guess it depends on if its a major or minor release)?What are the guidelines on normalizing the versions which can be tricky ?
Hi all, I'm working with SAM Pro and SaaS License Management. I've set up a PoC in our Dev instance and this includes setting up a SSO integration profile to pull apps from Azure AD. Once the apps are loaded, several software models get created auto...