license required field is showing zero ?

[kiran kumar m1]

I have imported SQL server entitlements , it has data in installation table , and data is also normalised for it 

but after running reconcilition , license owned is showing in the license metric but the license required is showing zero .

[abby_singh786]

Hi @kiran kumar m1 ,

Could you please share some screenshots of what you’re seeing? This will help us understand the exact issue with the “License Required” showing as zero and allow us to provide you with a more accurate solution.

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful, so we can assist in closing this thread.

Thank you!

Abhishek

[kiran kumar m1]

Hi @abby_singh786 thanks for the reply

in the screenshot above you can see license owned number is coming from entitlement count , but I have installation data for SQL  server and that data is normalized and mapped with correct software model , still the count is not showing up in the license required tab

[abby_singh786]

Hi @kiran kumar m1 ,

Thanks for sharing the screenshot. Based on what I see, you’ve created an entitlement for SQL Server 2000, which is using a Processor-based metric.

Please check the following to help resolve this:

1: Go to the Software Installation table (cmdb_sam_sw_install.LIST) — check if there are installations for SQL Server 2000 Standard.
2:  If yes, verify which Software Model Result they are linked to.
3: Open that Software Model — confirm whether there are any installations under Unlicensed Installs.
4: In the Software Installation record, check the Discovery Model linked to the SQL 2000 installation. Open it and make sure it’s connected to the correct Software Model you want to map.
5: Finally, open your Entitlement, verify it’s linked to the correct Software Model, and then run Reconciliation again.

This should help fix the issue. Please let me know what you find!

Should this information help, please consider marking it as the Accepted Solution/Helpful to assist with closing this thread.

Thank you!

Abhishek

[geetha Breeze]

Thanks for your reply. I am facing the same scenario but my entitlements are connected with correct software model but license required field shows zero. I have attached screenshot for your reference.