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No sync in license data between software entitlements and Subscription management

dvass0107
Tera Contributor

9 hours ago

Folks,

We are implementing SAM pro afresh. 

Our Org bought and implemented SAMpro couple of years back along with discovery and other 3rd party tools. But recently they found they are not getting the ROI on the investment due to improper implementation by the previous team or whatever the reasons.

They asked now to start afresh, they stopped ingesting data from all the tools and start entering data that is critical and important. Once they find the application is stable , they want to start the Discovery and other applications.

Thanks for reading the intro patiently, here is the issue

I have removed all the software entitlement data and cross checked with subscription data, but it is not matching.  SAM pro is showing over allocated.

I read the docs and found Entitlement removal and user allocation are distinct processes within ServiceNow's SAM and Subscription Management. 

Here I need help, how to make them in Sync. Please guide me in solving this problem.

 

dvass0107_0-1759912809598.png

Regards,

Srinivas

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dreinhardt
Tera Sage
Tera Sage

57m ago

Hi @dvass0107 ,

 

 please Check the following document about all tables etc. influencing the SAM Pro license consumption.

 

https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/legal/software-asset-...

 

Best, Dennis

 

Should my response prove helpful, please consider marking it as the Accepted Solution/Helpful to assist closing this thread.
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