Looking for a solution where automatic allocation of software rights can be done

Ashupakasma · ‎09-22-2023

Hello SAM expert,

Good Day to all!

I am again here with a problem statement and looking for a solution.

The complete problem statement is :

The use case is:
The requester will make a request for software from a service catalog request or via an order guide.

If we have sufficient rights available for that requested item, no approval is required from SAM team and automatically the RITM should go to s/w Installation team.

When the installation is complete, a notification must be triggered to the requester and SAM Admin.

In this case, the SAM admin does not want to allocate the license manually from software entitlements and then choose the User/Device allocation feature. They want it should automatically happen.

The second use case is:
If sufficient rights are not available for that requested item, the approval should go to SAM Admin approval, after that it should go to Procurement team approval.
When the procurement process is complete, it should notify the user and one RITM automatically opens for s/w Installation team.

In this case also SAM admin does not want to allocate the rights(user/device) manually, they are looking for some automatic way to allocate this.

I am looking for CSD(client software distribution) plugins for this but am not able to connect the dots for this solution.

Please provide me some hints or ways to get the required solution on this.

Claire Ashdown1 · ‎09-22-2023

Hello,

Have you looked at the "Procurement Process Flow - Auto allocation enabled" workflow? If com.snc.samp is active in your environment, it will try to automatically create allocations on whatever entitlement has room associated to the software model your catalog item is tied to. That is the best OOB solution I am aware of. Going the custom route, you can also script this equivalent in whatever software fulfillment workflow or flow you already have by looking up the software model associated to the catalog item, then looking up entitlements with room on that software model and inserting the allocation via script / Record Insert. If you don't have a one-to-one relationship of software model to catalog item, a data lookup table might make sense here too, although that is going even more custom.

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Ashupakasma · ‎10-04-2023

Thanks, @Riya Verma for this helpful insight on my query.